Tritz Plumbing Inc

Tritz is awesome! We use them for all our plumbing needs - they're always able to come out quick and they get things fixed at a fraction of the price compared to some of the big wigs in town. Every tech guy that has come to our house is always willing to look at other problem areas and give helpful advice at no extra charge. They're a great local company that does great work, it's very obvious they care about their customers.

I wish to thank the two plumbers who caught my run away dog, Charlie, last week. They were outside their truck and I asked them if they saw it. They did see it a half block away. and the three of us chased Charlie into a fenced back yard and as Charlie tried to run the fearless Fritz plumbers pinned him down caught him! Fritz Plumbing Cares!

Tritz was hired as a subcontractor by my generator company to install the gas line for the generator. A young plumber and an apprentice showed up to do the work on Friday. They did their best but perhaps due to lacking experience, their best was a frustrating experience for us. They needed reminder to take their boots off when coming into the home, they cut drywall by ripping pieces out (so now I need to buy drywall for the restoration), they laid a pipe right above an egress window well cover so the cover would not open up, they left mess here and there and forgot to connect the grounding wire to the new gas line. None of these are horrible things and I would give them more than one star however, a couple of hours after they left the gas water heater (which is a six-month-old unit) turned itself off and would not re-lit. I called Tritz’ and left a message (on Friday 5:30pm) in their emergency voice mail box. I did it again Saturday at 8:30am as we were without hot water and we had company coming for the weekend. THEY NEVER RESPONDED to the emergency! I waited until Tuesday and called them asking them to come back and fix the grounding wire and for an explanation about the ignored emergency calls. They promised to fix the grounding wire (which they did next day) and promised to investigate the failed emergency response and let me know (I have not heard back from them). In summary, they do an ok job with plumbing but do not expect them to be there when an emergency strikes. For me these garners not more than a single star.

I did like Tritz Plumbing until I did not. My first service w a plumbing repair person was great .His name was Tony. Professional ,friendly efficient & answered my questions comprehensively on a faucet installation in my kitchen. A + plus service. The bill was a bit high but I felt the service was so good I compromised my feelings re: the final bill. Note: Do not , absolutely do not do service w this company if they send out a repair person named Eric. Absolutely the worst customer service of my entire life w any company, store ,restaurant ,etc. This person should not at all be doing in home service . He was unhinged. Yelled , smarted off back when you have a question , loud abrasive ,bordering on abusive to the customer .Question whether this person wants to be a plumber? Five minutes in, I should have told this person to leave my home . I find out a month later my neighbor whom I tell me my Tritz experience she then says " Was his name Eric ?' A similar experience w her with this guy. . Either this plumber is bipolar or drugs but never in my entire life have I experienced a professional tradesperson yelling at a customer. No introduction ,no good bye , parks right up to my garage door , barely speaks ,when he does he yells back. Fix this Tritz before another customer isn't so forgiving and patient & reports this guy to BBB. Note : I have major pipe work that to needs to be done in my basement. Who do I hire ? Not sure ? But - this is a no brainer on who not to ? I won't be using Tritz. Ever again.

This company was contracted by my countertop installation company to do the plumbing disconnect and reconnect. The disconnect portion was done fine. The day of the reconnect, I saw the plumber sitting a block away from our house just sitting in his van for at least 15 minutes, after he had already called us to commit to the time he would be at our house and this was past that agreed upon time. Then once at our house he was talked loudly on his phone the entire job with what seemed to be a personal call. We ended up with both the hot and cold water lines leaking significantly, as well as the brand new faucet. He had negative comments to say about the countertop company not hooking back up the dishwasher, they left the bracket for him but he claimed they are the ones that should be doing that part. Then after submitting the complaint with our main contractor for the leaking lines and faucet we were promised an appointment time for today between noon and 2. At 12:20 the office staff called to let us know our plumber was enroute and would be to our house in 40 minutes. After he was 20 minutes late, I called the office and they said they would check with him. We just now (1:40PM,) received a call from the plumber himself saying he was about 20 minutes away. Which would barely make that 12-2 window. However it's now 2:05 PM and he has not yet arrived. It's frustrating because they called with an actual arrival time so we could be prepared. I can't help but wonder if he knows the commitment time is between 12-2 so he figured he had extra time to "goof-off" and didn't have to be to our house until 2pm so he took his time getting here. Unfortunately that was the impression this plumber gives while he works. Not super serious about what he is doing. If you are coming back to correct a job that was done incorrectly the first time I would think you would want to do your absolute best in all aspects when given the 2nd chance to make things right and in this instance it's been the complete opposite. Definitely not impressed with the service, both customer service and plumbing services that we have received so far. I will be letting our main contractor know they should consider other subcontractors for future jobs.