aksarben® Heating, Air Conditioning & Plumbing

I reached out to these guys after having 2 other companies come and look. Aksarben went the extra mile and actually inspected my AC unit and furnace, took photos and showed me and explained what I was looking at. They then set me up on a replacement that was within my budget yet still able to meet the standards and quality for my home. I recommend them for their honesty, Integrity, work ethic and ability to compromise for the home owner. They need 10 stars, not 5.

Firstly, I had a coupon for a $49 unit tune up that wasn't completed. They rescheduled my first appointment due to being too busy, then rebooked me, called me that day after I was waiting at home all morning ( 10 -2) to tell me now it would be 2- 6 pm time frame. My technician never spent time investigating or cleaning my outside component, which is still covered in grass and untouched, yet spent most of his time down stairs on my ac unit while I was tending to my children. He came upstairs briefly after arriving saying there was oil on his fingers and that there may be a leak someplace. There wasn't dust finger prints on the lower furnace box until my boyfriend handled it this evening after the technicians "tune up". He also left a big mess in my basement ( tape on the floor and a puddy mess). Well he determined that I needed a new condenser coil and quoted me around $3,600 (if my builder registered the unit) or around $5,600 if they hadn't. Everything has been working absolutely perfectly until Askarben arrived. He told me I'd need new freon and quoted me 500/lb, which is absurd because its usually 50-80/lb with installation! My assumption is my technician came over, saw an easy advantage, and did what was needed to schedule himself up a hefty commission check, without fully even following through on his obligations of my coupon to begin with. Now I'm concerned because my ac is working properly at all. It was extremely hot an hour after he had left. Now, having my ac set at 69 degrees for multiple hours my house is at 74 degrees and it's 70 degrees outdoors. I have two children, two dogs, and an axolotl with very strict temperature regulations that are at risk because of my trust in this business. This matter needs resolved. I hope no one puts their trust into this coupon scandal like I did.

Excellent service from Jose and Aksarben today! Had an issue with condensation on our duct work that created some mold in our ceiling. They were able to come out same day, and Jose was able to do some cleaning and help make some thermostat adjustments that should help. He was very friendly and knowledgeable, and took time to explain everything he saw and why he did what he did. Very much appreciate Jose’s time, effort, and explanations. Highly recommend!!

I have an LG dual inverter mini split system. Serviced it for $109 3 weeks ago because it was leaking. I cleaned the unit myself before they got there to save time since they were running late. No big deal. The technician initially did a system check but admitted he was not familiar with this system and really only the boss knows much about it. It needed compressed co2 to clear the drainage system but the boss had the equipment and initially wanted to reschedule... the tech insisted on my behalf so he got there. Fast forward to now, the in inverter is still leaking. Charged another $109 to tell me I might need a new system but this tech was unsure as he was also unfamiliar. He did not add much other than tell me the coils were freezing, which I knew. The techs are nice people and I'm sure are knowledgeable in other areas. I even got very quick appointments, which was great. However, they self admittedly are not trained for these systems... why accept and charge me a second time knowing dual inverters are out of the scope of this business with the exception of clearing the drainage!?!

Our water heater blew out and they responded quickly on a Saturday. Another company told us it would take 3-5 days before they could do it. I really appreciate their customer service and professionalism. Doug did an outstanding job.