ProPlumb

My "senior" tankless water heater "died" worst possible time: right before Christmas holiday weekend. Replacement unit couldn't be purchased until day after Christmas, so meant 4 days without hot water. Needed services of one of few plumbing companies who handle Navien brand. Glad I reached Pro Plumb: from first contact they were sympathetic and concerned to do what they could for me. They promised to get to me 1st thing day after Christmas, keeping that promise with true professionalism. Josh arrived early, answered my questions, then checked prices and availability at two distributors for best price. My own research into price range of my model confirmed I could trust his quote. In just a couple of hours he picked up and installed the replacement unit, cleaned up after himself, explained future maintenance, and my hot water was restored. Based on Josh's pleasant demeanor, expertise, and transparency, Pro Plumb will be my plumbing company in the future.

Fit us in first thing the next day. The tech was on time, professional, knowledgeable, and efficient. Will use for future projects.

First and foremost, I am absolutely floored with the level of care and compassion with which Ben and his crew handled our job. A small error, on an incredibly head scratching job, required us to call back and explain the job wasn't finished. Ben handled this professionally and quickly, coming out himself at 730pm on a weeknight to help us. Folks, when I say I will never call another plumber, I mean it. I have a rowdy toddler boy. Curious, but rowdy. Ben handled this hellspawn with pure class and skill. He had my son helping him bringing him tools. I can't even get this kid that involved. 10 out of 10 on the work, and on just being a rad human being. Totally recommend pro plumb, not even a question.

Spoke with Ben who quoted me $135 an hour, which I agreed to. He sent 2 guys to fix 2 toilets which were ghost flushing and replace a sink faucet. Upon completion I was presented a bill with a $225 an hour charge. Spoke with Ben where he tried to bully me by repeatedly saying I was informed of the added charge for 2 men when I was not informed. The bill also included a $100 charge for parts which were worth maybe $20 max. Not 48 hours later both toilets stopped working. Again spoke with Ben who was incredulous the toilets were not working and begrudgingly stated he would have someone take a look at them "sometime next week". Aghast, I reiterated BOTH toilets were not working. He reluctantly agreed to have someone out that day. 2 weeks later, one toilet started vacuum sealing and the other would not complete a full flush. Afraid to call Ben, who had stated he was "done" with me. I videoed a friend where we discovered Ben's plumbers had turned down the tank water so low, it was causing these issues. I fixed it myself.

I have used ProPlumb for years. Very responsive to service calls and billed with fair price. Their integrity is top notch. They fix the problem with a very high standard to insure the issue is resolved