On Point Plumbing LLC

Chris did a fine job getting the work done in a very professional manner. Cleaned up after so no mess. Nice young man. Will definitely call again.

Onpoint made a small leak into a massive leaks that flooded our kitchen We originally have a leak in one of our bathroom faucet upstair. We have home warranty so they sent onpoint to fix the leak. 10/3: Onpoint came, the cartridge need to be replace, they will have ti order it for us. They will set up an appointment later when the part comes in. I called later to see if the part comes in, they said not yet. I called again another week. Got an appointment for oct 16. Thats 13 days of us unable to use out upstair shower. They overbooked their technician so have to reschedule to oct 21 On oct 21, the technician came, replace the cartridge, but somehow break the shower valves or another area. Water was pouring from upstairs, creeps thru our kitchen vent and kitchen lights. Its flood the whole kitchen floor. Below are picture of the water coming thru the ceiling to our kitchen. Again, they have to come back for it. Came back oct 29th to fix it. I asked about the damages of the ceiling and sheet rocks, they said call my home warranty. I called my home warranty, they said they dont covers secondary damages. I called back onpoint, they also say they cant help me with it, After explaining how they messed up and why they should pay or send some one to fix it. They lady on the phone was very rude as this is our fault, She said she will send a technician to check to see if the damages are created by them. Next appointment nov 5th During the whole process , i always the one that call back for updates and appointment set up, they should be the one thats setting things up and call me. I was extremely patience since first appointment was on oct 3rd. And the problem was fixed on oct 29th. Now we into sheet rocks being wet and potential mold,

After having the professional experience with on point plumbing. From the scheduler to Hugo coming out to my home. My experience was absolutely Amazing. Within 40 minutes from my phone call Hugo fixed the issue I was having. He was so professional and kind. I will always recommend on point plumbing.

This company came as a referral. Branden went above and beyond to make sure to provide great service and made sure our plumbing issue was taken care of. The price was cheaper than others and came out the same day. He did such an awesome job, that referred Branden to another church member who had the same experience. Great customer service, quick response and a fair price. If you are looking for a trustworthy plumber, call Branden with On Point Plumbing. The name says it all.

On Point Plumbing's phone answering representative took down my contact information. I was quickly called back a couple hours later and given a time window for service. They arrived on time, they were professional, did a free estimate, explained the work to me, showed me pictures of the pipe damage & provided quality work quickly & at a reasonable rate!! Outstanding especially with the high volume of calls coming in due to the freeze. They did not rush, they completed the job & adequate testing