Milestone Electric, A/C, & Plumbing

Andrew was great with installing what we needed in our bathroom. He knew what needed to be done and really appreciated his kindness. Felt the prices were steep (even with membership discount) considering this was a toilet reset and a faucet/vessel basic mount & hook-up situation, but the job is done and the Ms is happy.

Tyler with Milestone Electric, AC, & Plumbing came out today to replace a rusted AC pan, unclog the drains, and service our unit. He did a fantastic job and explained everything thoroughly. He even took a video to show us the before and after aspects of the repair. Tyler removed all the old parts and took them with him, so I didn't have to dispose of anything. He left all areas he worked in clean and tidy. He was professional and courteous. He even wore plastic covers over his shoes when indoors. I was happy with the service and highly recommend Milestone (and Tyler) for your next job!

I had what seemed to be a small problem. After I agreed to the quote, the job turned out to be much more difficult. Specifically my kitchen 3 pole lighting system has to be redone from scratch. Clint and his assistant were very professional and completed the job at the quoted price despite it being 105 degrees outside. Great work. They installed additional accessories panels for a junction box that had been walked in and was hidden, rewired 4 light switches to allow two sets of two to work independently. This was a project I was dreading for sometime and had tried to do myself unsuccessfully. I really appreciate how quick they were able to respond as I called at 9 am and they were here by 11 am. However they did leave a large hole in my drywall which I suspect is because they were electricians and not drywall experts. Fortunately, this is a hiccup I can resolve with little effort.

I'm writing this review out of significant disappointment with Milestone and the AC unit they installed. My AC unit, installed by Milestone in 2017, recently experienced an evaporator coil failure and is leaking refrigerant. This is incredibly frustrating, as the unit is less than 10 years old. Even more concerning is the warranty issue. Despite what I understood to be a 10-year warranty, both the manufacturer and Milestone are refusing to honor it, claiming the warranty was only 5 years because I am not the original homeowner. This feels incredibly unfair, especially since I have diligently paid Milestone to maintain this system since I moved into my home. Milestone's only proposed solution is a full replacement, but I'm hesitant to put the same manufacturer's unit back in my home when the previous one failed within 10 years. This experience has left me questioning the quality of the products Milestone installs and their commitment to their customers, even those who consistently use their maintenance services. I expected better longevity from an AC unit and better support from a company I've trusted with my home's HVAC system.

We had a $30,000 AC installed a year ago. It is now leaking condensation for the second time. While we really like that they are very nice on the phone, the soonest they could get a tech out is in 6 days. I should also note that we bought their Advantage Service plan. Because we are going to be travelling when they had a first available appointment, we will now be dealing with this second leak for three weeks. We really do like Milestone and have used them several times for other repairs but we will now be shopping around a bit more for our service needs. Milestone will no longer be out automatic goto for home service issues.