Benjamin Franklin Plumbing of Phoenix, AZ

Scott, Duncan & Tristan, were all very personable and professional. They made me feel confident with the amount of knowledge they have. They did an excelent job with all of my repairs including a water softener replacement, new water main riser and more. I would highly recommend them for your plumbing needs and I will count on them for any future work.

The lady who took my initial call was amazing. Scott, the plumber, was also amazing. Everyone was so nice and friendly, I thought for sure it'd be a great company. Unfortunately, they tried to charge me $500+ for snaking a drain. I found a coupon from a different company for $49, so I did that instead. I was still charged $76 for the visit to come out and do nothing.

Benjamin Franklin was very responsive and professional. Brad made it a priority to come checkout my leaking hot water tank within a few hour and he was awesome.. I would highly recommend them

** BEWARE** Looks like they bought the 5 star reviews, if you observe the 1 star reviews you will see a clear pattern. Their modus operandi is that "they will schedule a visit for quote , 85$ for the visit and then quote you unreasonable amount. " They quoted me 900$ for RO filter change which seemed absured to me so I refused, then called their office to complain and the operator said the manager or the pricing department will get back to me, it has been almost 3 weeks and I followed up 4 times but no one takes the accountability, that's when I saw the reviews and looked for 1 star reviews and you can clearly see , this is how they are scamming people. They don't want to provide service , they just want the 85$ appointment fees and for few people who becomes their victim they charge the absurd amount.

I have bad experience with this company. I was looking for new water heater but the guy try to enforce me to buy specific one that is very expensive about 8K. Never listen to me. At the end I found another company that install new one for less the $2k.