Thompson Brothers Plumbing offers honest and professional services, including clogged drain resolution, toilet installation, and septic system repair, with technicians like Paul and Anderson providing superb work at reasonable prices.
Thompson Brothers Plumbing is a reliable and trustworthy plumbing company in Louisville, KY, providing a range of services including drain cleaning, toilet installation, and septic system repair. Their team of skilled technicians, such as Paul and Anderson, deliver high-quality work at fair prices. With a focus on customer satisfaction, they offer prompt and courteous service, often responding to emergencies within the hour. However, some customers have reported issues with accountability for faulty installations. The company's expertise and professionalism make them a top choice for plumbing needs, but it's essential to carefully review their policies and warranties.
Professional, Excellent to work with
Prompt and courteous service
Professional, Excellent to work with
Prompt and courteous service
Dependable, Top-notch service
Outstanding customer service
Great service!!! Honest, Professional. Clogged main sewer drain resolved. 2 new toilets installed. Superb job at a very reasonable price. Highly recommend!!
I had a "cousin Eddie "septic system moment on the weekend at my house recently. I called Thompson Brothers and they had someone at my house within the hour and the problem was solved within two hours. The service provider was courteous and explained the repairs needed. I highly recommend Thompson Brothers for any and all plumbing needs.
BUYER BEWARE: If there was an opportunity to give a negative star rating I would. Thompson Brothers installed plumbing on our new construction home 2 years ago. We've had MULTIPLE issues since related to plumbing (leaking faucets, not correctly winterizing plumbing in garage that lead to pipes bursting, etc.). The reason for this review is due to this company's lack of accountability of faulty installation/parts on our sump pump that resulted in 6" of water flooding our entire basement. This damage will result in >$100k of loss and remediation. When I reached out to Jacob to explain the issue and asked for his assistance in filing an insurance claim, he explained that they "stand by their work". However, once I shared the details of our claim, WITHOUT STEPPING FOOT ON OUR PROPERTY to come see the issues for himself, I was told that the flooding was caused by exterior factors and had nothing to do with their product or installation. The emergency plumber (Jarboe's) that came out to stop the flooding confirmed that the issue was caused by a check valve that wasn't properly secured at installation. We are now having an independent inspector coming to the house to assess our entire plumbing system and will be pursing legal action. While Thompson Bros. Plumbing may "stand behind their work" when it comes to loose faucets or clogged drains...good luck getting them to "stand behind their work" when a REAL issue occurs. You've been warned.
We had a leak in our home over the weekend and the first plumbing company told us it was our main water line so they turned our water off at the street and left. We couldn't get them to come back out and we still had water actively leaking. So the next day we called 10 different plumbers and nobody was willing to come out until the next week and we couldnt wait a week with the leak. We called Thompson Brothers next and they said they could come take a look for us. Right away they were confident that it was our water heater. We weren't expecting them to replace the water heater that day but they gave us a fair price and said they could get it done the same day. They started draining our old one and left to go pick up the new one. Paul and Anderson were excellent to work with, very professional. We will definitely use Thompson Brothers again and highly recommend them! A+
If you need a plumber call Thompson Brother’s. We have used them a few times before and what I can say is , when you want someone you can trust call, when you want someone with outstanding customer service call, when you want someone who is dependable call. Thank you Thompson Brothers and your technician Mark for delivering top notch service when we needed it.
Thompson Brothers Plumbing offers a range of services, including drain cleaning, toilet installation, septic system repair, and water heater replacement, providing prompt and courteous service to meet customers' plumbing needs.
Thompson Brothers Plumbing often responds to emergencies within the hour, providing fast and reliable service to customers in need.
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