Bryant Heating, Cooling, Plumbing, & Electric provides professional services, including air conditioner and furnace installation, with technicians like Cole, Mark, and Deo offering excellent customer experiences, despite some negative reviews regarding pricing and work quality.
Bryant Heating, Cooling, Plumbing, & Electric is a comprehensive service provider in Louisville, KY, offering a range of solutions for heating, cooling, plumbing, and electrical needs. Their team of technicians, including Cole, Mark, Jacob, Deo, and Gabe, has been praised for their professionalism, knowledge, and politeness. Services include air conditioner and furnace installation, replacement, and maintenance, as well as electrical work such as light fixture replacement.
While some customers have expressed satisfaction with the pricing, others have reported concerns about overpriced services and incomplete work. However, the company's commitment to customer service and satisfaction is evident in their response to customer concerns and their willingness to offer resolutions.
professional, punctual
Excellent service and diagnosis skills
thorough, professional
Went above and beyond for customer satisfaction
polite, knowledgeable, professional
Explained everything clearly and worked clean
Cole L was absolutely fabulous. He diagnosed my problems and gave me a resolution for the issues. He arrived before the appointment time and was very professional. Bryant is a great service provider and have installed an air conditioner and now have replacing several light fixtures. Thank you Cole for your excellent service.
Mark and Jacob did a thorough check on the issue. They went above and beyond. And we are extremely satisfied with the service and the price. I will definitely use them and Bryant electricians again. Marilyn (@mara_winchellrealtor)
Bryant are opportunists and terrible to work with. After a very simple request to have service done, they weaseled a repair that was far overpriced and never completed the actual service requested. After speaking with a service manager I realized quickly that this is the type of work they do. Garbage. Within two months of service the condensation line total blocked up and the coil is a mess (supposed service done 5-14-25 and I found a mess in my mechanical room on 7-12-25). He had the audacity to ask why I’m just calling? Maybe because I expect service to be completed? I am in commercial property management and deal with contractors regularly, and have a full understanding of what a pm call for a heat pump is supposed to be. Over $400 later and this is the shape of a system that was just supposed to be serviced and cleaned. JOKE of a company. For reference, I manage commercial property and deal directly with multiple mechanical companies, never with service anything remotely like this. My elderly father wanted to do a favor for me and this is how he got treated. They will take advantage when they can, and not complete the work that was requested.
If you want to get ripped off this is the place that not only won’t fix your ac and leave you without ac for 2 weeks they will the. Get to get you to buy a completely new hvac cause all the parts they order magically are all wrong. Yelp review them and you will see. Completely a garbage company and satisfaction is not guaranteed by any means. They want your money and all of it. Having talked with them today they have offered 80$ which was their come out and diagnostic fee
Deo and Gabe was very polite and knowledgeable, Deo explained everything to me about my new furnace and how it worked. He was very professional, worked clean and Any mess he made he cleaned up. I was very impressed with his skills. I would highly recommend my friend or family members to Bryant, for their air conditioner or furnace replacement. Oh, bye the way I love my new air conditioner ❤️
Bryant provides a range of services, including air conditioner and furnace installation, electrical services, and heating and cooling system maintenance, ensuring that customers receive comprehensive solutions for their comfort needs.
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