Jolly Plumbing | Drains | Heating | Air

We came home from vacation to a backed up drain in our garage floor. Called Jolly and they were there the next morning. They came, ran a snake and camera through the line and found that an old clay sewer pipe was crushed. Extensive work had to be done from inside the basement to under the driveway. Shawn gave us an estimate and after we accepted, work began. Ben, was very professional and knowledgeable and answered the many questions we had that arose. He, Alex, Dillon & crew did a great job and were very easy to work with. An additional problem arose after they were finished with the sewer repair. Ben and Alex were quick to return and fixed the problem. Afterwards, they sent a Detailed invoice with work description and photos. Thanks for the great job and for making our problem a little easier to swallow. I highly recommend Jolly and will definitely use them in the future!

We needed a check up and we called Jolly because they have a great reputation. Nathan was our technician and did a great job of explaining some issues we were having and gave us several options to remedy the issues. Nathan was quick but thorough and a really nice guy.

I would like to be able to give a glowing review, since most every person I interacted with from Jolly seemed like good people, and were friendly and likeable. Repairing/replacing/lining the sewer line for my home was a huge financial burden and expense, and I relied on their experts and trusted in them as to what needed done. As far as the quality of the work, I again have to trust what they told me they did, and the pictures they chose to share, and hope that is true. The result of the work they did that I can see is how they left my home when they were finished. Maybe they didn’t give as much care and respect for it as they might for a half-million dollar house, but it is disappointing. I moved things out of the way and told them to let me know if anything else needed moved and they assured me that they wouldn’t mind doing it if it was needed. Many things were damaged as they obviously had no regard for my personal property. Most disappointing was the finish work to cover the line in the basement and garage. In the garage, the cement work on the floor was very “rustic” and as I washed it out after they left, I realized it now actually slopes away from the floor drain and pools by the wall, which is unacceptable. I was told that a new guy did that work and was assured that inside the basement would be more professional, however it may have been worse. They actually encased one of the legs of my laundry sink in cement, and they also did not repair part of the floor that they broke up to work on the line. No one followed up or came by after they got their check. Overall, I am disappointed, and I would only recommend Jolly if you don’t care about the state of your house or personal property afterwards. Where I come from, you treat people the way you would like to be treated. Again, I wish I could give a better review, but I feel like I owe it to the next guy/gal who comes along to give honest feedback.

We had a leaky shower/tub and were about to leave on vacation. Jolly Plumbing came out promptly, identified the issue and fixed it with professionalism and kindness. We signed up for their annual plan which saved us some money immediately and resulted in a check of our furnace and AC for peace of mind. Our technician on both occasions explained things clearly and offered options. Highly recommend!

First class company in every way. Had an emergency where one of the pipes in my basement leaked out through my ceiling and ductwork. I was able to schedule a next day service over night on the phone with their after hour AI service. It was incredibly easy and got me scheduled for the next morning, In the morning a scheduler reached out to confirm my appointment and asked if they needed to work around any time restrictions I had that day, which service companies never do, its usually on their time or nothing at all. They worked around the time I needed and wished me a “Jolly Day,” which I loves. Then when the technician was scheduled, they sent me a text message with the technicians picture, name, and a some interests of his. The technician gave me a 30 minute heads up when he was on his way, which was great so I had time to crate my dogs. Tino was my technician and he was amazing. Friendly from the minute he walked in, he found my issue right away and had a game plan ready in minutes. Tino also discovered some issues with my water line and hot water heater. He was not pushy at all and said they’re working fine now but you may may want to look at replacing the hot water heater in a few months and look at a water softener sometime because our water was very hard. Instead of just having me take him at his word, he showed me the hard water build up in my pipe and hot water heater. We decided to go ahead and do the repair and then add on a new hot water heater and water softener too and have him do everything. A lot of companies would have scheduled to come back another day to do the water heater and softener because they had other customers to visit they day, and just fix the pipe that day, but Tino finished everything in one day! He called his warehouse and told them everything they needed, then someone brought it out to him so he never had to leave my house. Another technician finished a job early and then stopped by to help Tino out to get everything done for us a little faster. Jolly offered easy financing options to make the unexpected expense be easier to take on, and Tino explained to me about Jolly’s membership program, which is only $15 a month and pays for itself as it includes one free heating system inspection a year, one free a/c inspection a year, one free plumbing and sewage inspection a year, half off emergency visit fees, a 10% discount on repairs, and priority service, so I joined that too. A few days after the repair, they sent us a nice stainless steel cup and some fresh baked cookies welcoming us into the “Jolly Family”, and I thought that was an incredible touch on their end. I’d rank them a 20/10 and have told my friends and family about how there aren’t many companies around like Jolly anymore that truly put the customer first.