Thermo Direct, Inc. offers expert plumbing and electrical services with knowledgeable technicians like Mike Speich, Marc, and Rome, providing excellent communication and attention to detail, with a focus on customer satisfaction and fair pricing.
Thermo Direct, Inc. is a trusted provider of plumbing and electrical services in Raleigh, NC. Their team of skilled technicians, including Mike Speich, Marc, and Rome, deliver high-quality work with attention to detail and excellent communication. From fixing previous errors to installing new mini-split heat pumps, Thermo Direct's experts ensure customer satisfaction. They offer fair pricing, with the best quotes for water heaters, and a smooth process from appointment to installation and follow-up.
Thermo Direct's technicians are prompt, professional, and polite, providing customers with all the information and options needed to make informed decisions. They value customer service, with a focus on responsiveness, reliability, and fairness.
knowledgeable, communicative
Expert plumbing services
attention to detail, professional
Electrical services expertise
knowledgeable, listens to customers
Excellent customer service
thorough, detailed
Regular maintenance expertise
Mike Speich did an amazing job, he was very knowledgeable and communicated well. He was able to explain all the errors that the previous so called “plumber” made and fixed them the proper way. I will definitely used Thermo Direct for any plumbing issues in the future. Thanks Mike
My second visit from Marc and his apprentice Zylon, this time to make space in my 200 amp Electrical Panel and run power to a new mini-split heat pump. Absolute perfect installation and amazing attention to detail. I am very pleased, to say the very least. I highly recommend Marc and the entire Thermo Direct team n for all your electrical needs!
Mr Jones was prompt, professional, polite, knowledgeable and friendly. He gave me all the information and options available, offering both the pros and cons of each, I needed to make an informed decision. I was very impressed by his confidence and appreciative of his candidness. I received the best quotes for a water heater from Thermo Direct so I scheduled an appointment for installation. The entire process went smoothly from making the appointment, to installation, to billing, to follow up after the installation. It's clear that this company values customer service. I also want to add that Mike and Quan did a wonderful job removing my old water heater and installing the new one. They cleaned up my garage of all the debris, answered all my questions, and even offered tips for maintenance, which I appreciated! I worked in customer service for over 14 years, so, my expectations are high when I'm the customer. I'm happy to say, I was not disappointed with my choice, and I have already recommended them to others!
Rome is a fantastic tech. Very knowledgeable and what means the absolute MOST is that he listened to everything I was explaining. Great job Thermo Direct! I wish any time I have a service call it is handled how Rome handled it.
Aaron's customer service was outstanding. He was very thorough with his work and detailed in his communication. We look forward to having him handle our regular maintenance needs! We would definitely recommend Aaron and his company.
Thermo Direct, Inc. offers a range of plumbing and electrical services, including water heater installation, electrical panel upgrades, and mini-split heat pump installation, all delivered with excellent customer service and attention to detail.
Thermo Direct's technicians, such as Mike Speich and Marc, are knowledgeable, professional, and communicative, providing customers with all the information and options needed to make informed decisions, and delivering high-quality work with attention to detail.
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