Superior Plumbing

Husband called owner stated hot water not coming out of faucet. Owner decided to write up a work order to replace a hot water valve without looking at the faucet or home. Techs came were at the house 15 minutes checked valves and faucet, said they would be back with parts to repair the issues. Left and were gone for over an hour came back, was there for another 15 minutes (replaced a valve that leaked only if not positioned correctly) then tells my husband, we can't fix your faucet you need to get a new one and we will install it for you... that will be $367... my husband said no have the owner call us. No price before work, work order mailed to us not detailed, said they were at our home for 1.5 hours and the ball valve is 5$ at Lowe's. Period. I attempted to call owner, he instead had tech call me after I spoke with him. Then they threaten us with filing in court if not paid. Called and spoke to Jill in the office, rude rude rude. When trying to explain our biggest concern is the fact your tech didn't provide a single quote for work prior to completing it and then didn't even fix the issue we called in for and spoke about in person../ then to be so inflated on the price and time... I explained I had to go replace the faucet myself and that yes the valve would leak if not positioned correctly but that was NOT our issue when hiring them. She graciously discounted .5 hour of work and then stated "can you do me a favor... never call us again since you know how to fix everything" ... you can imagine my colorful ending before disconnecting... Per other reviews... this is something they are known for and good at... ripping people off, replacing things that don't solve the problems and jacking the price up on the client. Maybe if they focused on being a decent customer service and skilled worker they would keep clients. Shame on Jill, shame on the Tom and the tech... can't blame him, he is probably being Led in that direction by the leadership to act and operate that way. The absolute worst... you can keep your half hour discount, it's insulting

Would not use Superior Plumbing again. Previously had them do replumbing of our house and service was fine. This time we had a leaking pipe where it comes into the house. First time they showed up it was raining, so they said they would have to come back the next day to be able to assess if that was where the leak was. Ok, not a problem, makes sense. Next day they randomly showed up, did not contact me, made the repair, but butchered our camellia bush. It looks terrible and I doubt it will survive. Contacted Superior and they dismissed it as just a minor pruning and said it will be fine. Please see pictures. If they were going to cut 2/3rds of my camellia down they could have at least contacted me. Very disappointed.

Very quick and professional company. I called them at 10:45am for some help with bathroom issues and the crew was onsite by 12 and had the issue corrected and cleaned by 2:30pm. Will always recommend this company! Thank you for the help

These guys are great. I had an issue when I just moved into my new house. Three companies give me estimates without doing too much. These guys came out and looked at the situation. They spent 2 hours at my house only to tell me that I needed to replace some of the piping. Without knowing how much the other companies estimated and what was the problem, their estimate was much lower than any other company. They even fixed another problem under my house without any additional cost. Will definitely use them again

Thomas Fant and company are FABULOUS! They were helpful, hard-working, made arrangements to come out to my home with short notice and accommodated our work schedule to get the job done! We would highly recommend them for your plumbing needs.