Roto-Rooter Plumbing & Water Cleanup

I am pleased to provide a performance review for DJ, who recently provided exceptional plumbing services at my residence. DJ demonstrated outstanding technical skills, professionalism, and a commitment to customer satisfaction during his visit to address a severe clog in both my brand new smart toilet and kitchen sink. DJ showcased an impressive understanding of plumbing systems and effectively diagnosed the root cause of the clogs. He utilized advanced techniques and tools to ensure that both issues were resolved promptly. His ability to address the unique challenges posed by the smart toilet was particularly commendable, reflecting his adaptability and thorough knowledge of modern plumbing technologies. The complexity of the clogs required not only technical skills but also innovative problem-solving. DJ approached the situation methodically, assessing each problem before implementing a solution. His persistence in tackling the issues until they were fully resolved highlighted his dedication to excellence. DJ's professionalism and courtesy were evident throughout the service call. He took the time to explain the issues and the steps he would take to resolve them, ensuring that I was informed and comfortable with the process. His friendly demeanor and willingness to answer questions made for a positive experience during what could have been a frustrating situation. DJ was respectful of my home, ensuring that the work area was kept clean and tidy throughout the process. His ability to complete the job in a timely manner without compromising quality is a testament to his work ethic. DJ exemplifies the high standards expected of Roto Rooter technicians. His technical proficiency, customer-oriented approach, and commitment to quality service make him an invaluable asset to your team. I highly recommend recognizing DJ for his outstanding performance and consider him for any future opportunities for advancement within the company. Thank you, DJ, for your exceptional service! Vernita Anderson-Manning

I had a great experience. From Preston who came out to clear the clog late in the afternoon, who was upbeat and professional, to Steve the advisor who was very empathetic and genuine, and the construction crew that laid the new sewer line fast and professionally. I really appreciated Steve's honesty and decency. I had just lost my dog the day before when all this happened and he was very understanding about that. Its nice to know that that are still crews out there working hard and bringing that human element to it and always doing the right thing. It was very refreshing.

Austin was on time and appeared to do a very thorough inspection and drain cleaning. He was polite and professional, too. All good! We do feel the cost seemed to run about $100 higher than the area average for this kind of service... but, they did a good job.

Ended up having a leaking outdoor spigot that I couldn’t repair myself, as the entire spigot was corroded and needed to be replaced. Terrence Collins, the tech with Roto-Rooter came out to fix my dripping spigot same day I put in my request for service, so definitely quick! He explained the entire repair to me and was extremely quick and efficient with getting supplies and completing the job. The repair required him to cut into my wall, and I greatly appreciated how careful and efficient he was with the cut, to make repairing the drywall much simpler. Overall, it was an awesome experience and I was grateful for Mr. Collins! Would recommend and will use their service should I need a plumber in the future!

We’ve had problems with our cast iron plumbing since we bought our house 7 years ago! We’ve had roto rooters come help us a few times recently and they’ve always done a great job. Last week we had a clog in our main line cleared out and while waiting for a quote for a more permanent solution to our frequent issues, we got another clog. Thankfully DJ was able to come help. When he got here, it seemed the toilet was flushing fine but he still did more testing and discovered there was another clog in the main line again. I really appreciate that he didn’t just assume the clog was cleared (like I did! 😅). He got to work immediately and when he was finished he explained what was going on with the pipes in great detail and in a way we could understand! We will definitely continue using Roto Rooters for our plumbing needs.