Norfolk Air Heating, Cooling, Plumbing & Electrical

I don’t like leaving negative reviews, but our most recent experience with Norfolk Air needs to be shared. We’ve had a maintenance contract with Norfolk Air for about 5 years, which included routine visits for upkeep on our AC system. We originally signed with them in 2019 after calling their after-hours support during an AC outage just before a hurricane. They quickly got us up and running that night, excellent service at the time. Fast forward to now… our AC stopped working, so we called Norfolk Air. They informed us they were fully booked for the day and advised us to call back after 6 PM for after-hours service. When we called, we were met with an incredibly frustrating AI phone system that wouldn’t connect us to a live person or trigger a callback. After finally figuring out how to bypass it, we managed to schedule a technician for that same evening, which we initially thought was great. Without going into personal details, the technician who showed up turned out to be the worst experience we’ve ever had with any trade professional. He didn’t perform a thorough or even correct inspection, misdiagnosed the problem, and gave us a quote for almost $2,000 which was completely unrelated to what the real issue turned out to be. The next day, we contacted a reputable local family-owned business. They arrived promptly, correctly identified the root cause of the issue, and provided photo evidence while explaining how it could have been easily prevented with proper routine maintenance. This revealed that Norfolk Air had been charging us for years for maintenance that was never properly performed. Needless to say, we’ve cancelled our contract with Norfolk Air and will never recommend their services. Update: Our AC has been fixed by another company. The part that needed to be replaced was located in a unit inside our house. Norfolk Air did not even investigate this unit and diagnosed an issue with the outside AC unit which turned out to be false.

Plumbing - Had Jerome out to remove an old boiler and install a water heater. Man, he move with purpose! He was courtesy's and patient when speaking with me and family. He came by again to adjust heater, and asked if I had any issues or concerns that needed to be addressed. I'm GLAD he was assigned to my project. THANK YOU!!!! Electrical - Barry, Aaron and Jackson handled the electrical component of my HVAC installment with expertise and finesse. With each hurdle they came together and overcame the problem. I and my family truly appreciate all your efforts! HVAC - Terry, Zachary, and Cameron worked tirelessly thru high heat and moisture to provide my family with excellent service. When finished they did a meticulous inspection to ensure that the installation was completed correctly. True Professionals.

Mr Jerome Ziegler was phenomenal! Skilled, knowledgeable and very kind. Completely professional and made sure I understood the problem. I would recommend Norfolk heating and air but specifically Mr. Jerome Ziegler! Amazing work! My family and I thank you for restoring our water.

Wade spring is awesome best tech that we have had.. he always take care of us. Last Wednesday the technician did not take care of the problem. It seemed like he didn't know or wanted to be here and was worried about the cost of the part more then the costumers. We had no AC for almost a week. Wade came to our rescue and fixed It. He is the only technician I trust with our HVAC.

Former blue ribbon customer. AVOID THESE SCAMMERS! I have had a few interactions with Norfolk Heating and Air, they have never actually fixed my issues, they have broken my equipment, and have left my system in danger of burning my house down. I’ve given this company over a thousand dollars and not once have they actually fixed my issue, not once have my home systems been better. They broke my grinder pump, claimed they “cleaned” my AC (literally still filthy, pictures below) and failed to recognize a failing capacitor that started arcing and sparking almost causing an electrical fire in my home. When I called they offered excuses for their poor workmanship, when I inquired how much it would be to replace the $10 capacitor I was quoted at $280 something dollars. I expected maybe $50-75 for a $10 part with a 30 min job. This company is taking advantage of peoples ignorance, breaking their equipment and price gouging simple fixes. I will not be returning as a customer and can not recommend them to anyone. I almost never write reviews, but I was so appalled at their service and know they have so many positive reviews that I felt compelled to say something.