Sobieski Inc.

The Sobieski technician began our interaction by promptly reaching out to confirm his arrival time. Upon arrival, he introduced himself as DJ. He was courteous, professional, and took the time to clearly explain the services he would be performing on my AC unit. DJ was thorough and informative throughout the entire process. He patiently walked me through each step, answered all of my questions, and provided helpful tips on how to extend the life of my unit. He also made thoughtful suggestions for future service needs. DJ was approachable and easy to talk to, and I truly appreciate the outstanding service he delivered. His professionalism and attention to detail reflect very well on Sobieski.

I called and the company was able to get a technician out to us the next day, which was so much sooner than I ever would’ve expected. Madison in the office was extremely helpful with scheduling and Khalid, the technician, was kind, patient and friendly with 2 little kids in the home, and flexible with timing. He was also incredibly helpful and fixed our problem!! So appreciative to this team.

I had a fantastic experience with DJ E! From the moment he arrived and called me, he was incredibly professional, patient and kind. I was running about five minutes behind for our appointment, but he was completely understanding and never made me feel rushed. He took the time to answer all my questions thoroughly without the slightest hint of annoyance. It’s rare to come across someone who genuinely takes pride in their work and also respects their client’s time and curiosity. I wouldn’t hesitate to recommend him for a top-notch service with a great attitude!

Ryan was the second technician sent to repair my plumbing problem. The first tech, Adam, said my issue was not his problem and I should contact the builder. So I did and they referred me back to Sobieski. When Ryan arrived, I was concerned that I might receive the same offensive treatment as before. I was, however, delighted that Ryan really wanted to resolve my plumbing matter. He asked questions, I gave him the background and he started tracing the problem. Initially, the water in the sink in the master bath had the hot water connected to the cold faucet. Along with that, in order to get hot water, the water had to run several minutes just to get hot then it would turn cold almost immediately. He checked the shower, which had the same problem. He ended up cutting into the wall to find that the plumbing had not been installed properly. He left to purchase parts for the repair and to notify the project manager of his suspected theory and returned promptly. It took Ryan hours to reinstall the needed plumbing and connections. In the end, all of his efforts seem to have fixed my lack of hot water in both the sinks and the shower. Ryan was professional, courteous and efficient. He had a genuine desire to help me and I felt confident that he would do the best job possible.

Chris and Shane were very efficient, thorough, knowledgeable and courteous. We had our on demand hot water heater and air conditioner serviced. The only complaint I have is the automated system they use for scheduling is out of sync with the appointment. It repeatedly continues to call to schedule an appointment even though I’ve had an appointment for months. I called the office and was told it was a quirk in the system. I even received a call to schedule an appointment for servicing the day the AC was serviced.