Roto-Rooter Plumbing & Water Cleanup offers emergency plumbing services, water cleanup, and maintenance, with technicians like Shawn, Monty, and Hunter providing informative, kind, and efficient solutions, often working outside regular hours and in challenging environments.
Roto-Rooter Plumbing & Water Cleanup in Eugene, OR, provides a range of plumbing services, including emergency repairs, water cleanup, and maintenance. Their team of skilled technicians, such as Shawn, Monty, and Hunter, are known for their professionalism, efficiency, and informative approach. They work diligently to resolve issues quickly, often in challenging environments like crawl spaces. The company's commitment to customer satisfaction is evident in their prompt service, with technicians available for after-hours calls. While their services may not be the cheapest, the value lies in their reliability, expertise, and the trust they build with their customers.
Their technicians are equipped with the necessary tools and equipment to assess and fix problems, and they take the time to explain the issues and the steps needed to resolve them. Roto-Rooter's guarantee and follow-up visits demonstrate their dedication to ensuring customer satisfaction and the longevity of their work.
professional, efficient, informative
Provided excellent after-hours service
kind, gentle, efficient
Worked hard in challenging environments like crawl spaces
nice, professional
Part of the team that provided quick and thorough service
Shawn was amazing! Middle of the night but he quickly came and saved us from our plumbing disaster and educated us to boot. I felt in very good hands. The after hours charge was definitely high, but he had prepared us and we felt HIM totally worth it. Roto Rooter should appreciate such a fabulous employee!
Monty and Trav were awesome. They were informative, kind, gentle and efficient. Monty saw the issue and said “easy fix” Monty is the best! They fixed my outside spigot. My house is old and I thought for sure this fix will cost me a million dollar but actually they were reasonable and fair. Monty worked really hard working in my crawl space. God bless him. You couldn’t pay me to go under there 😂
We had a great experience! Hunter and Ben showed up quick and went through each step of the process with me and showed me where the problem was coming from and the next steps to fix it. They were very nice and did great work and our plumbing is back to normal thankfully! We would use them again for sure if needed!
Their techs, Ammen and Hunter were so amazing! I’m very appreciative. In addition, anytime I called the office to set up work, the office staff was always helpful and polite. I had backups in my outdoor sewer line twice and they came out immediately to clear them out for me (what businesses do that these days?!), which was great because I had family coming that day, the first time. The second time was part of their guarantee. They were genuine, polite, friendly, quick, but thorough, and professional. They had all the equipment they needed to clear out the line and assess the problem. In addition, they were also respectful of the paths through my garden and respectful of the plants. They were not pushy, and discussed all options to manage the partial block in the line, and the condition of the old pipes. Of course, the fix is not cheap. It wouldn’t be for any company to do. I had consulted with another at first, too. It’s necessary maintenance of an old house that no one wants to face, but I prefer to work with a company that engenders trust and consistency with the work they do.
⭐ ⭐ ⭐ ⭐ ⭐ Second time using Roto-Rooter and I'm just as impressed. While they may not be the cheapest, the prompt service for our emergency was invaluable. Sean was our technician and was a pleasure to work with—he was professional, efficient, and solved our issue quickly. I highly recommend them for reliable and fast service.
Roto-Rooter provides prompt and reliable emergency plumbing repairs, including fixes for leaks, pipe repairs, and more, ensuring that customers' plumbing issues are resolved quickly and efficiently.
Yes, the company stands behind its work with guarantees and offers follow-up visits to ensure customer satisfaction and the longevity of the repairs.
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