Kevin Cohen Plumbing offers professional plumbing services, including installations and repairs, with technicians like Rich providing expert solutions, and a focus on customer service and fairness.
Kevin Cohen Plumbing is a reliable and professional plumbing service provider in Eugene, OR. They offer a range of services, including new installations, repairs, and maintenance. Their technicians, such as Rich, are experienced and knowledgeable, providing expert solutions to complex problems. The company prioritizes customer service, ensuring that clients receive clear communication and fair pricing. They also provide same-day service and apply discounts when available.
Kevin Cohen Plumbing's commitment to professionalism, integrity, and service has earned them a loyal customer base. While some customers have noted changes in their process after merging with Reynolds Electric, the company remains dedicated to providing quality work and fair pricing.
professional, experienced, knowledgeable
Expert solution provider
knowledgeable, prompt
Excellent customer service
They were going to charge me twice what a competitor did the job for. Instead of $1200 for a new prv, I got it done for $600 same day. Will not be using them again. They are professional though and have good customer service, just WAY overpriced.
Surprisingly, the technician was able to show up the same day without a big fuss, just a couple hours after we made the call. He was polite, thorough, professional, communicated what needed to be done to diagnose the problem well, and made sure we received all of the discounts we had coming. He tested his work when he was finished, then cleaned up, and put things back in order. No one likes to unexpectedly fork out a few hundred bucks for the privilege of flushing the toilet, but we still feel we received our moneys worth given the service we were provided. Kevin Cohen Plumbing will be who we call next time if something like this comes up again.
I needed a water filter placed for a tenant and I was referred to Kevin Cohen Plumbing by a friend. Cassie researched what filters were available and described in detail how they worked. She was knowledgeable and prompt in response to all my questions. Scheduling was easy and the installation was thorough. I had some questions about the bill and the technician returned my call within a half an hour. I would recommend them for their professionalism, integrity and service.
They were very clear about how they charge prior to scheduling the appointment. The first technician was pleasant and professional, but was not able to address the thermostat issue on our water heater system. We rescheduled a second visit with Rich, who was very professional and clearly had the experience to determine what needed to be repaired, which he did with expertise. They applied the first "home visit" fee to the second visit and repair, which seemed fair and made the cost reasonable. We will use KCP for our plumbing needs in the future.
Had a great experience with this company when I had my sink and faucets upgraded. However after the merge with Reynolds Electric and the big new building on Chad Drive, their process has changed. Now you have to pay $89 for a "flat rate" estimate, and they have no clue as to what even a simply shower cartridge replacement would be. I will be finding my plumbing services elsewhere from now on.
They provide a range of plumbing services, including new installations, repairs, and maintenance, with a focus on customer service and fairness.
Yes, they provide same-day service for urgent plumbing needs.
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