Rosenberg Plumbing & Air

I can see why Rosenberg has so many 5-star reviews. Lalo and the team were fantastic. Excellent communication, very professional, and very personable. Lalo inspected our furnace and a/c units, diagnosed the issue, explained the situation thoroughly, and then presented multiple options to fix it. He also went above and beyond to make sure we were comfortable in our house while we waited for repairs. I am having Rosenberg replace our furnace and will review that experience separately. So far, I am a very happy customer!

Called Rosenberg for an emergency service and they came out within a couple hours of when I called and asked if they could make it out after regular hours. The technician that came to look at and repair my unit was very polite and courteous. He explained everything that he was doing and checking. After he was done with the repair he walked me into each room and showed me the temperatures that were coming out of each vent. Again, he did an outstanding job!

Called Rosenberg to see what was wrong with my ac unit. First off they claim they are 24 hours. The woman told me on the phone they were not 3 stars for the prompt call back in the morning. Tech came a few minutes before time. 3 stars on that. I already knew evaporator coil was rusted you can clearly see that. I don't care how old the unit is. Was told evaporator coil to replace it would be 5000 dollars. Since your system is old. A new unit would do. Quoted price 12.000. A lot more than what I owe for my car. I have a block I had around my ac unit outside. If you checking for a refrigerant leak there was no need to tear it off my unit. I have a dog that protects him from chewing through my pipes in the back of it. Oh and before you say the tech didn't do that here are the pics. If I do decide to get a new unit which I will not it won't be through your company.

**Newest Update!** I want to keep my original review on here because the amount of care that this company has shown me over the time from the last technician that came out to the new one they sent out to me again (days apart) is completely mind blowing! We were delighted to have had Lalo come out, he is incredibly knowledgeable, empathetic, and extremely thorough! He went through literally everything to get a proper diagnosis and offered solutions to help resolve our issue. He explained everything clearly, wore boot coverings when going upstairs (we just had our carpets cleaned- so this meant a lot to me) and was just a humble individual! The owner was extremely kind, and helpful as well! Although I had a bad experience with the first technician, I do not see that person as a reflection of this company. I HIGHLY RECOMMEND this company because they truly did “Make it Right” Thank you! Owner reached out- Will update my rating after issue is resolved. 3 stars for caring about customer satisfaction, and collecting information about their technician 1 star- Waste of $89. Literally did nothing. Been having AC leaks and upstairs not getting much air flow and tech didn’t even try to investigate. Said they don’t “work with” AC set ups like mine, although my AC unit is only 2 years old… He tried thinking of excuses to say, but ultimately just sounded uneducated in the field and literally went just to collect the fee of coming out. Complete waste of time, and waste of day with having a 5 hour window of when he would be showing up with the AC off the entire time in the heat… Nope.

I had such a great experience this time around! I explained to the owner what happened during my first visit, and they promptly sent out another technician named Lalo. This visit was completely different — Lalo was professional, thorough, and took the time to figure out exactly what was going on with my AC unit. He explained everything clearly, made sure everything was working perfectly, and fixed the issue. I’m very impressed with the service this time. Rosenberg will be my go-to company from here on out!