Roscoe Brown Heating, Cooling, and Plumbing

Rachael with Roscoe Brown was great! She did an excellent job with my A/C maintenance. She was diligent about making sure the unit was operating as smoothly as possible! A+ technician! P.S. The one constructive criticism I have of R.B. would be that they start giving a time window for appointments.

We couldn’t be more grateful for Nathan and the incredible service he provided. He came out on short notice when one of our HVAC units suddenly went out, and from the moment he arrived, his professionalism and kindness were clear. Nathan not only diagnosed and fixed the issue quickly, but he also took the time to walk us through exactly what went wrong and gave us practical tips on how to prevent similar problems in the future. His knowledge and patience were truly appreciated. I highly recommend Nathan and Roscoe Brown to anyone in need of HVAC service—they are responsive, trustworthy, and genuinely care about their customers. Five stars all the way!

Evan Barker was very professional with the service of my HVAC unit. My unit is 5 years old and I’ve never had any issues with my unit during this time thanks to their efficient maintenance crew. I recommend Evan and any of Roscoe Brown’s employees for your HVAC and plumbing needs.

I’m disappointed to be updating my previous 5-star review. Roscoe Brown had been our go-to for heating and cooling, and our regular technician, Nathan D., has always been fantastic. He’s professional, knowledgeable, and someone we’ve trusted for years. If this were just about him and his expertise, I’d still give him 5 stars. But during a visit a few months ago when Nathan wasn’t available, a different technician came out to fix a fan blade that had fallen off. The repair was poorly done. The blade wasn’t secured properly, which ended up bending the fan and damaging the motor. What should have been a simple fix turned into a much more serious issue because of careless work. Something we found out today when another technician came in to assess. What made things worse was the customer service. When we called to explain the problem, the schedulers didn’t seem to care at all. No apology, no urgency, no effort to make things right. When your A/C isn’t working in 80-degree weather, being told you’ll have to wait until the next day is unacceptable. We ended up calling Donelson Air, and they had someone at our house within the hour. That kind of responsiveness and customer care made a big difference. While we appreciate the work Nathan has done in the past, this recent experience has changed our view of Roscoe Brown as a company. We will no longer use them from here on out since there service seems to be a hit or miss. There needs to be more consistency across the board in both workmanship and customer service.

This morning, Roscoe Brown dispatched Rachael to my residence to perform my spring HVAC maintenance. She executed her duties with exceptional proficiency, replacing all my filters and maintaining both my outdoor and attic units. Notably, she identified a leak in the attic unit, which I am immensely grateful for as it could have resulted in substantial complications later in the summer. It is refreshing to encounter a woman who embodies timeliness, professionalism, and expertise in HVAC units, particularly in a field that is often stereotypically associated with men. Roscoe Brown deserves commendation for hiring women to undertake tasks beyond administrative responsibilities.