Pipe Techs Plumbing LLC provides backflow testing, plumbing repairs, and installations with knowledgeable staff like Cindy, offering excellent customer service, but some customers experienced poor service and overcharging.
Pipe Techs Plumbing LLC is a plumbing company based in Raleigh, NC, offering a range of services including backflow testing, plumbing repairs, and installations. Their staff, such as Cindy, are knowledgeable and provide excellent customer service, making things easy for clients. However, some customers have experienced poor service, including overcharging and unprofessional behavior from technicians.
Pipe Techs Plumbing LLC has been hired for various plumbing issues, including leaking washer valves and apartment complex plumbing problems. While they have shown expertise in assessing problems, some customers have reported unsatisfactory repairs and a lack of communication.
knowledgeable, nice, excellent customer service
Excellent customer service
10/10 experience. Called on a Thursday to ask for Backflow testing to be done. Cindy answered my questions before I could ask them. Knowledgeable, nice and excellent customer service. She squeezed us in the very next day. It’s hard to find businesses that make things easy for you. Pipe Techs was not the first company I called but was the first to provide this level of service! Thank you!!
Poor customer service. I paid $240 for a job that only took them less than 30 minutes. It was after hours so I had agreed to the cost. Now 5 days later I am having the same issue and they want to charge me the same amount again. Being very greedy! Shame on you!
I called my HOA manager about a leaking washer valve for a rental property. They sent Pipetechs to fix it. Pipetechs showed up to assess, but never repaired or fixed the problem! I understand that they were waiting for authorization, but the technician left without turning off the main water shutoff in the closet. They left the water leaking in my vacant home!! Unbelievable!! So unprofessional!! No communication other than an estimate! BTW - I accepted the repair estimate within 10 minutes of receiving it, and still no communication until 4 days later!
My service technician was a nice enough person but charged me $650 for a $200 job. These guys are crooks. I woud never hire them again. They not only overcharged me but the initial installation was done incorrectly. I would never recommend.
Pipe Tech was hired to address a plumbing issue in my apartment complex that initially seemed to be a simple leak. However, once Pipe Tech arrived, the situation rapidly escalated. Shockingly, the entire breezeway of my apartment became covered with urine and feces during their intervention. To make matters worse, the Pipe Tech employees left the scene and did not return for over an hour. Upon their return, they displayed a complete lack of apology and casually remarked, "that's the way the cookie crumbles." This nonchalant attitude in the face of a severe sanitation issue is unacceptable. Given this experience, I strongly advise against using this company. Unfortunately, I encountered difficulties uploading videos to illustrate the extent of the problem. However, I intend to share these materials on social media as a warning to unsuspecting homeowners and renters about the potential hazards associated with Pipe Tech's services.
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