Paschal Air, Plumbing & Electric

Although the plumber Sterling provided excellent customer service, he did not set the prices for the work. He quoted me $1100.00 to inspect only the accessible gas fittings. I received another quote from WD Plumbing for $375.00. They identified the leak and charged me under $2000.00 to repair get permits and to bring the water heater up to code.

I called first thing in the morning and the tech thankfully arrived early that same day, the tech gave us a quote for a possible repair vs replace cost on our tankless water heater. We received a quote for $7000 for a new unit. I was blown away. We had another company company come out immediately after them and was quoted the same exact tankless water heater replacement for $2700. Completely ridiculous!!!

Very easy and quick to get an appointment scheduled for the same day. The tech communicated when they were an hour away and he arrived within the window given. Devon was friendly, prompt and helpful. He communicated clearly what was needed and got us taken care of quickly. Very fairly priced as well.

I wish I could give this company 0 stars. Paschal GUARANTEED work on our air conditioner. Their comfort advisor (AKA salesman), Justin Vendola, came out at our request. We wanted a quote for adding an additional unit. He told us there was a fix they could do to the existing one that would only cost $1,800 vs. $15,000 for an additional unit, and that would GUARANTEE us a few degrees cooler in our house. They sent techs out (Ramiro Conchas) who did not bring the promised materials or do the promised work. They said to give it overnight to see if it cooled, but it continued to get warmer. At 1:00 in the morning, my husband went into the attic. He opened the attic stairs in August in North Texas, and cold air blew out! When he got up there, he found that there was ductwork that was connected to the plenum but not anything else and was blowing our very expensive cold air into the attic. He contacted Paschal. They sent out another tech, Yasua Jiminez, the next day, who agreed that the work was done incorrectly and that the wrong parts had been used. He said he had used a temporary fix to get us through the weekend and that someone would contact us the following week to have the work completed. No one contacted us until Wednesday when they sent us a bill for $1800 for work that had not been done. The email said to respond to the email with any questions. I responded immediately, explaining the situation and asking someone to contact me. That was five days ago, and I have yet to hear a single word from them. Our air conditioner is working WORSE than it was before they came out, and there is still air blowing into our attic 10 days after they first worked on it. This company is clearly dedicated to scamming people who don't know better. They do not care about their customers, their reputation, or fulfilling their promises as is evidenced by their lies, shoddy workmanship, and unwillingness to communicate with their customers when they have been found out. Please save yourself the hassle and discomfort of using this con organization for any of your home needs! Update: Paschal responded to this asking me to email customer service again on September 5th with all the details they already have, but I did it anyway within an hour of their response to this review. That was 10 days ago, and they still have not responded in any way. They have not returned to complete the repairs. No pride in their work or regard for their customers. Please, don't get scammed by this company or any fake positive reviews. Update 6 or more months out from the original visit: Paschal never responded to any of my attempts to contact them. They never completed the work. They never followed up with me about the bill. Absolute radio silence... until today when I found out they sent me to collections for a bill I don't have for work that wasn't completed. Absolute thieves and crooks!

Company ignores local ordinances on non-solicitation. Have to wonder what other laws and ordinances they don't follow. Would not recommend.