NTX Plumbing & Air

I wanted to share that Bacon Plumbing was able to identify and resolve the issue the same day, and both my team and the tenants are very satisfied with the outcome. Unfortunately, I cannot say the same for our experiences with NTX. Time and again, we've had technicians arrive without a clear understanding of the issues, often relying on remote troubleshooting that has consistently failed. Despite charging premium rates, the service provided has been minimal and ineffective. When NTX installed the boiler, we nearly failed inspection due to improper clearance around the exhaust pipe to the roof. In addition, 20+ year-old pumps and valves were not replaced, and there was no follow-up after installation. That alone raised serious concerns about the quality and accountability of your work. Your team also attempted to charge us to replace a boiler pump that turned out not to be the problem. We ultimately paid nearly $1,800 for a replacement pump, only to find that the issue persisted. This calls into question the value and reliability of the supposed 12-month warranty, which, based on our experience, is not honored in practice. I’ve given NTX several opportunities based on that warranty promise, but at this point, I can no longer recommend your company. I will be advising others to avoid NTX, as the service has proven to be inconsistent, overpriced, and lacking in expertise. At best, I would rate the experience 2 out of 5 stars.

This review is not really about NTX but about the person they sent out from a different company. His name was Miguel and he was excellent. Very knowledgeable, didn't rush thru his evaluation of our problems even though it was very late in the afternoon/evening! He works for Harlin Johnson Plumbing and I would definitely use him again fingers crossed we don't need one anytime soon!

I asked a trusted friend for a recommendation on my plumbing issue. He gave me Russell Dean if NTX Plumbing’s number. I contacted Russell Dean on Sunday about a bad clog that resisted everything I did to clear it. He sent Blake Teal on Monday to resolve. Blake was efficient with the work, respectful to me and my home, and explained everything he did. He made suggestions for prevention of future issues. Based on my experience, I would recommend NTX.

Blake Teal was very personable and honest in explaining his evaluation of our plumbing issues. He also had us view the camera images that showed exactly what he was telling us about the extent of our issue. He shared financing options and what could be done to assist with that for our consideration. His professionalism was evident throughout this evaluation. We highly recommend Blake & NTX.

Jose arrived early calling me and asked if he could come over 30 minutes before scheduled appointment. Jose started to work as soon as he got here. He explained each step he was taking while flushing my electric hot water heater. There was a lot of grey mud like sediment that poured out from the bottom of the tank. When water cleared up Jose reversed his steps and cleaned up area where he was working. Next Jose put on shoe covers and he came indoors and inspected all of the plumbing inside.Jose repaired drain in master bathroom that had failed. Jose had a great personality and was very knowledgeable about what he was doing. Jose was very kind and respectful to my wife and myself. I will use NTX plumbing in the future especially if there technicians are like Jose.