Mr Rooter Plumbing of Lexington KY

Steve was great and scheduling an appointment was a breeze. They narrow down the issue when you schedule the appointment & then notified me of when my plumber Steve would arrive right before he left for this job. He was great, prompt and relayed all the relevant info during the process to make sure I was aware of what was happening & showed me visuals. Had a significant drain clog and was given 2 estimates. He preformed the first method and realized it needed the full snake cleaning layed out in second estimate. Sink works great now, doesn’t back up & drains smoothly now. Pricing was reasonable & he worked quick. Very satisfied with Mr Rooter & Steve. Highly recommend!

We had work done almost a year ago and was given an estimate for some other projects we needed done. I called and scheduled an appointment. Anthony Rubin, came to the house and got us all straightened out. He removed a water softening system and replaced an emergency shut off valve to the hot water heater. He also put a downward slope on my kitchen sink pipe leading to the main stack. The price was fair and my husband I could not be happier! Thank you, Mr. Rooter, for having knowledgeable and efficient employees who are always a pleasure to work with!

A water leak inside the house is never a fun experience, especially when it happens late Friday night. We were able to turn off the main valve in the laundry room and realized it was the culprit! Some quick research gave me confidence to call Mr. Rooter and they were able to get a plumber to our house around noon Saturday. Dean was great and apologized for being a little later than expected because he had stopped to help a stranded motorist. Points for Dean! He is personable and efficient. He had the parts on his truck to replace the master valve, cleaned up and tested the flow. Would recommend, will call again.

We have used Mr. Rooter Plumbing of Lexington (as well as other services in the Neighborly group) and always have been pleased. Today, Trevor Smith and his brother, Tyler, came to our home to replace a shower valve, faucet and shower head, and to address some plumbing problem areas that had become a concern elsewhere in the home. For the shower, we wanted stainless steel fixtures, and they went to the plumbing supply contractor, snapped photos of what was available and messaged them so that we could decide before proceeding, which was very helpful. They returned and set about working. They finished the shower installs and replaced valves, pipes and compression fittings that had become problematic. It was a lot of work and I expected they would need to continue into the evening. However, they did the new install, the repairs, clean up and explained everything ahead of my expectations. Trevor and Tyler work well together, are professional, knowledgeable and friendly. Each step was explained and I was able to inspect as they went along, and again at the completion of the job when all fixtures throughout the home were tested. The new shower package is such an improvement, and I no longer have those nagging concerns about the condition of the rest of the plumbing that they replaced. I tell family and friends that when you can find someone who can do the work, do it well and who doesn’t start changing their estimates in the middle of the job, it’s a genuine asset. It’s why I will stick with Mr. Rooter for my future plumbing needs. I highly recommend Mr. Rooter and the “dynamic duo” of Trevor and Tyler Smith without reservation.

I called for a septic inspection for a new home purchase. The customer service was great from the time I scheduled the appointment, I got a reminder as well prior, and a call 1 hour before the tech showed up. Once the tech, Erick F., showed up he was professional and knowledgeable for what we needed to do. There was no exterior clean out, so he needed to pull the toilet for the camera, when he pulled the toilet there was a problem with the closet flange. He didn't hesitate, he had the correct part to fix it, and toilet was better than we he showed up. He gave me some ideas for the future if we wanted to remodel. Erick was very professional, communication with all of them was great, I would definitely recommend them. Thanks again!