Moore Mechanical

They really came through for me! Same-day, friendly service. Background: My AC went out and I had to call around to see if I could find a company that would, hopefully, come out same day - in Michigan's literal hottest week of the year so far. I made an appointment with a company ( I won't name drop ) and after waiting an entire day for them to show up, they ghosted me. No show, no call, no text. Scrambling, I called around the following day and the scheduler for Moore not only said they could do same-day, but even apologized it would be "late afternoon". Are you kidding? This was wonderful news! Antonio showed up an hour earlier than expected and saved the day. My bar was probably pretty low after having such an awful experience with another company leaving me hanging, but it was a pleasant surprise to not only have them come out same-day, but also deliver a quick repair going above and beyond. Antonio was friendly too, and seems to be a really hard worker, pushing late hours to help out customers in need. A bit at the mercy of their scheduling team, you know what he didn't do? Ghost me like the other company did. Even if the situation isn't ideal, he showed that a company can be professional and stick to their promises. Shows he cared. You all are doing it right.

Our older home had some unique features for routing a gas line to the clothes dryer. James came out and walked through the changes that needed to be made to bring the gas line up to code. We scheduled and it was completed in an afternoon. We feel so much better knowing the gas lines are up to code. 5 star recommendation!!

Matt the service tech was great came out earlier then the appointment time after verifying it would be ok. He had questions for me so he called while on site as I was not able to be there he sent his information in for a estimate and almost a month later after he came out and 4 phone calls asking for the estimate I still have nothing. They could at least let me know they don't want to do the job if that's the case and not keep saying it will be sent by the end of the day.

Very helpful and understanding in getting a same-day appointment set. Technician explained all steps, even going out of his way to run to the store to pick up some parts. Installations were done very quickly and my AC restored on a very hot day.

Very poor decision by Moore plumbing and heating. Lowe’s brought in a team of Islanders to install a new washer and dryer. They stepped on the baseboard and broke the waterline to the boiler. Then he wants to charge me $500 for a $175 TACO pump! After looking at the boiler, you could tell he just wanted to leave. He got mad as if I installed the damn boiler! When I told him I’m not an 80 year old lady that just got off the bus…he said “I can leave right now”. I should have showed him the door. He was supposed to look at the damage and give me an estimate for Lowe’s for $99. After his lecture he charged me $276! That’s not what I agreed on with Moore’s office before he came. The boiler was running fine and it’s cleaned every year. Since Lowe’s showed up it’s now looking like a $3,500 job but he will only replace the baseboard and maybe…just maybe, he might replace the burnt out pump as well. Moral of the story? Stay away from Moore’s boiler guy.