Midway Services

Hey Pink Plumber! Had my house repiped years back. I’ve noticed a lot of sagging as you can see in picture. Is this a problem? I measured the distance between brackets at 5ft. I was wondering if I add brackets approx 2-3 if that would help. Let me know.

The gentleman was very nice. He arrived on time, and the quality of the work was professional. However, a 30 minute job cost five cost $536. The plumber said no matter how long he was there, if it was 10 minutes or 8 hours, that’s the fee. That is highway robbery!

We have been attempting to get our whole home water softener installed for the last three months. We literally have dozens of companies that we’ve contacted most never contacted us back. Some contacted us back came out give a price and never arrived when they said they wanted to do the install, but these guys have it going on

Working with the Pink Plumber has been a very worry free process. Scheduling was easy. Everyone I spoke with was very friendly. Geoff called about an hour before arrivals so we had time to prepare. Geoff was very professional, knowledgeable, and efficient. In addition to performing the services, he was very courteous and wore shoe covers around the house so as not to track dirt throughout. That was very thoughtful and much appreciated. Overall, was a great experience.

I would give them negatives if I could, what a horrible experience we had with this company. Our tankless hot water heater broke on a Saturday night. I found the Pink Plumber online and called them because they said they have weekend hours for no charge, now I see why. I was told they could not do it until Monday because it was a tankless unit even know they had one at their shop. When he came Monday, he gave me the outrageous estimate of $4900. I baulked but I have a medical condition that requires 2 hot baths a day to get out of bed. I told him the only way we were doing it is if it was done that day. He assured me it would be 100% done and running. I told my husband the price and he said a new unit is only $1000 but if he was for sure going to have it done that day then we would just have to do it so I wouldn’t be in agony as it had already been 2 days without hot water. Fast forward a few hours, the technician told me he was unable to finish the job because he was not comfortable with the electrical work (even though plumbers do electrical all the time) but he had already called the electrician and he would be out the next day. He then let it slip that it was his birthday and his wife was mad at him because he was not home. I then googled the place and realized just how badly we had been screwed but it was obviously too late. The next day the electrician came and started to do his work , after a bit and a call to customer service he realized that the technician the day before had screwed the digital control to the front of the unit which customer service and the manual for the unit both state it that cannot be installed in an area that receives direct sun or could be splashed with water, ummm this is Florida like it never rains or is sunny. The Pink Plumber informed the electrician that is incorrect, that is how they always install them. I verified in the manual that it is absolutely the incorrect way to install. The electrician had to leave to get parts to put the digital controller in a weather proof casing. When I went outside to look at the unit there were drilled screw holes in the front of the unit which when it rains would allow for water intrusion which would destroy it. The electrician said he was told to caulk the holes. I called and sent an email the next day to the company to tell them this is not ok. The next day they sent someone unannounced to our door to replace the door on the unit. When I got home from work, I noticed a permit hanging on it. The permit was pulled the day they replaced the door of the damaged unit so clearly, they never intended to pull a permit in the first place or it would have been mentioned or done in the three days preceding the repair. They were just trying to cover their butts with an unhappy customer. The permit also had a price for the job at $2100 which the city puts in and is what the real price of the work should have been. When I asked the company about the outrageous price that should have been at the most $3000 (that’s with a huge profit) they said that is industry standard which is an absolute lie (I checked several other big and small companies after the fact and the most I was quoted is $2500) and they do great work another absolute lie as they installed my unit incorrectly. They were unwilling to give any kind of refund for lying to get the work in the first place by saying it would be done in one day and truly just screwing us. I was told to keep them in mind the next time that they would do better, what world do you live in? The only thing I am happy of is the internet and the fact that in this day and age with online reviews this company may eventually be out of business because no one in their right mind would use them if they saw how badly they take advantage of people.