Matthew's Plumbing Solutions

Had an old broken tub fixture removed and new one put in. Tough job as it had to be cut through the tile as there was no back access . James was my technician and he was awesome ! Very knowledgeable and helpful with the questions I had . Though a messy job, he prepped accordingly and did a thorough job cleaning up. Once I replaced the tile around the new plumbing , James came back and completed the job. I highly recommend this company and will use them again ! Mike

------ EDIT ------ The owner of MPS reached out to me and took full responsibility for the actions listed below. They covered the cost of the replacement sink as well as a very large chunk of the drywall repair costs. I will consider using them again in the future because of this. ------ EDIT ------ I recently had my home repiped by Matthew's Plumbing Solutions (MPS). For me, there were some major concerns. I'd like to start with the positives. Jerry, who did the initial estimate, knew what he was doing. Patrick has been a gem anytime we've spoke, and Nick & Norman were professional as can be. I wish Norman was the technician leading the repipe, because what went down was sloppy work at best. We hired MPS to do a PB->PEX conversion. I want to preface with I knew that the drywall would be messed up, and it was expected. I gave Jason and his team full access to the house and left to be out of their way. The result of their work especially in my living room, was astonishing. - Cutting into a structural joist - Cutting into a load bearing stud - Trash everywhere - Pipe pieces and wood chips in attic - Pipes and wood in the crawlspace - Hose bib outside just on the ground - Coke can left up on a shelf (this one is just hilarious to me) - Tore down insulation in the crawlspace (and some other spots), didn't even try to put it back. - Hooked up a sink backwards, causing my kid to burn his hands. - Sink also had a bad crimp, which I fixed. - Lack of plastic - Cut into my baby's closet for no reason - Caused an entire room to be coated in dust, including a piano - TV covered in drywall debris - Shelves coated in it - Didn’t close the door or put down any protection in the bathroom, had a drywall and tile dust haze in our upper floor where a baby sleeps. We’re still doing laundry and finding dust from this. - Made a giant hole in the tub rather than using a smaller access panel - Carefree drywall cuts, ended up having to drop an entire ceiling - Joking about getting high off fumes in the crawlspace - Couldn’t stop hammer drilling for an hour while my baby napped - Broke my utility sink, refused to take responsibility - Sloppy foam and tape work on the garage sink, didn't even secure the water lines to the wall. - Hose bibs have no sealant on them - they're anchored to the brick but were not sealed. - Refrigerator water supply box not secured to the wall - Didn’t wear foot protection or put down floor protection - Didn’t wear respirators when cutting tile and drywall. Silicosis is not fun. - Didn't even try to sweep up when done - Absurd price to put a bandaid on a leaking drain price. $900 for putting a fernco on? - Aggressive and condescending attitude from Ken when I raised concerns I chose MPS over some of the larger companies because they not only gave me a fair price initially, but I wanted to support a local small business. The callous condescending nature of management at MPS makes me feel like I have no choice but to write this review. They have done nothing to make the damage that they did right, beyond the 6% discount. No apologies, no offer to fix things, just "here's a small discount, go away." I would recommend staying far, far away from MPS for any major jobs. They obviously do not value any kind of customer satisfaction, nor do they take pride in their work.

James came out and did a fantastic job. He was courteous and professional. I wish all the service people that I had out at our house were like James. He’s a testament to Mathews plumbing solutions. The owner was also very hands-on not only visiting for the estimate but also coming out on the day of work just to ensure that James was comfortable with all of the requirements for the job and answer any questions that I might have. Phenomenal company. I would highly recommend anybody who needs plumbing or septic work. I will never use another plumber.

They replaced my water heater with a brand new one, but damaged it in multiple places either in transport or installation. I sent them pictures asking about the damage and never heard back. If I'm paying for a brand new full replacement, I expect the damages caused by the people I bought it from to be taken care of, not ignored.

We have had a plumber for the last few years but the last couple of times it's seemingly getting more and more expensive to use them. We got the recommendation for Matthew's through our realtor and the experience was great, from the desk agent to the plumber himself. We had an issue where we were getting a sewer smell in our bathroom and could not tell where it was coming from. James came out and told us we had a dry p-trap and to run water in the tub every couple of weeks and it would be take care of the issue. When you have issues like this, you worry about it being something major and it was great to have James come out and assess it right away and alleviate our concerns. We'll definitely call them again the next time we have a plumbing issue.