Masters Heating & Cooling provides efficient and thorough heating and cooling services, including installations and repairs, with technicians like Jeff, Aaron, and Joel offering excellent communication and cleanup. They also offer maintenance agreements and educate customers on system maintenance.
Masters Heating & Cooling is a reliable and professional heating and cooling company serving Fort Wayne, IN. They offer a range of services, including installations, repairs, and maintenance agreements. Their technicians, such as Jeff, Aaron, Joel, and Mario, are known for their efficiency, thoroughness, and excellent communication skills.
Masters Heating & Cooling technicians are skilled in diagnosing and fixing problems with air conditioning and heating systems, including geothermal units. They also provide maintenance services, such as cleaning and checking air conditioners and furnaces, to ensure they run efficiently and effectively.
The company's technicians are not only knowledgeable but also kind, patient, and willing to educate customers on how to maintain their systems. They provide clear explanations, pictures, and documentation for billing and insurance purposes, making the process easy and affordable for customers.
efficient, thorough, informative
Excellent communication skills
efficient, thorough, informative
Excellent communication skills
kind, excellent job, quick
Diagnosed problem in less than five minutes
professional, knowledgeable, patient
Educated customer on system maintenance
kind, personable, communicative
Provided clear explanations and prices
Jeff and Aaron were amazing. They showed up on time and was very efficient and thorough with their work. Everything was installed properly and they were very informative on how the system worked and their communication was awesome. Also they cleaned up everything so well that you couldn’t even tell that they were there when they left. Also Chad, the gentleman that came out for the quote was so nice and helpful and honest. I could tell he cared and understood our situation and made the process easy and affordable. Thank you everyone at Masters, I highly recommend. We appreciate you so much for the hard work and high quality product.
Thank you Joel! Quick and excellent job. This was not the time for our air-conditioning to stop working. Masters sent Joel out to fix the problem. He diagnosed the problem in less five minutes. He changed the part and cleaned the air conditioner and we have a cool house again. I will be using Masters from here out to clean our air conditioner and furnace. Joel was very kind, he did an excellent job of representing Masters. Again thank you. I would highly recommend Masters.
Paul was amazing! He not only fixed our geothermal unit, but was kind and patient enough to educate me about how the system works and how to help maintain everything. I wish all techs were this professional, knowledgeable and willing to help improve homeowner maintenance. This experience has made me a Masters customer for the forseable future.
Thank you for the friendly quality service provided on 8/19/25. I greatly appreciated the time spent to explain the malfunction of my A.C. Unit including pictures and good documentation for billing/insurance purposes. Arrival time was as stated & upon leaving the goal was met to resume the air conditioning. I would definitely recommend this company to my friends & family. Thank you!
Masters offers a maintenance agreement. Mario Arrellano came out to do my A/C maintenance. He was very kind and personable. My furnace is in the basement and I can't do stairs anymore so the previously updated my furnace to a 6 month furnace filter box so that they could change it during maintenance. Mario said he had plenty of filters on the truck. He would tell me when he was done with furnace and when he was heading out to the air unit. He came in to tell me when he was done and what he found. He went over prices, if I wanted to renew my maintenance agreement for another year, told me again what he saw. He was very communicative which was appreciative. Shook my hand before he left. Mario was fantastic to work with.
Masters Heating & Cooling offers a range of services, including heating and cooling installations, repairs, and maintenance agreements, to ensure customers' systems run efficiently and effectively.
The technicians at Masters Heating & Cooling can diagnose the problem with your air conditioner and provide a clear explanation of the necessary repairs or replacement options.
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