John C. Flood

Carlos of John C Flood and his team did a fantastic job. They had the water main break repair/replacement completed in 2 days. Water was restored on day 1, and lawn repaired after inspection on day 2. They were very professional, arrived on time, and cleaned up after themselves. I was very happy with the work done.

I came home to a flooded basement and a leaking water heater. I called John C Flood and they sent Nassim S. I immediately felt at ease with him! He was super knowledgeable and took something that was a huge headache and made it much more manageable. He quickly determined the source of the leak, advised a water mitigation team (which it’s good he did because I didn’t know I would need them, but boy did I!), and informed me of what they would do to prep for him coming back. The short story is I live in an older house with plaster, so Nassim couldn’t get behind the walls to see the pipes. The water mitigation people could remove plaster, so Nassim narrowed down where to remove so the leaking pipe could be exposed. They would also dry everything up so we could maneuver better. After water mitigation did their thing, Nassim (who is super responsive via text, which I appreciated) came back and was able to fully diagnose the situation with the pipe exposed. My old house had a cast iron drain pipe with a huge crack that was so long it went from my main floor to my basement. It needed to be cut, stripped out, and replaced with pvc. But the water heater is a separate issue. Nassim said the city increased the water pressure due to population increase with no notification, and older homes with old piping just can’t take it. So we need a pressure regulator valve to protect our pipes and water heater, and that is the cause for the water heater. I’m thinking this is a large amount of work and is gonna take weeks. Nassim tells me he can have it all done in a day. Great news since I basically can’t shower due to the pipe crack. Nassim gives me an estimate with a fantastic write up that I can submit to my insurance. The estimate has many options for my wife and I to choose from, ranging from bare minimum needed to top of the line everything; which we appreciated. We tell Nassim which estimate we’re going with via text and he responds he will be back tomorrow around XYZ time, but will text when he’s 30 mins out. He got there and went to work! I was impressed with how efficient he was. You can see from the pics the huge section of cast iron pipe he had to cut out and how long the crack is. And the finished result with the pvc pipe. He also installed a pressure regulator valve and main shut off valve, and swapped out our old water heater with a new one. Before the sun went down I was taking hot showers again, and was very thankful for Nassim and his quick and expert-level work. Not only would I go back to John C Flood with future problems, I would specifically ask for Nassim S.

Great job. Technician was very friendly and knew what he was sent here to do. He went above and beyond to make sure I was satisfied with the work of fixing my commode and installing my new sink and cabinet in the bathroom. Looks really good with my new flooring I had put in. Will definitely request John Paul Soto for any future work if needed. Thank you Mr. Soto.

My experience with this company was awesome. I called in with an urgent issue—my AC had gone out during extremely hot weather—and they were able to send a service technician out the very next day, even on short notice. The technician was professional, courteous, and came prepared with the part needed to fix my unit on the spot. My AC was back up and running quickly, which was such a relief. I was very pleased with the entire process. Most companies I’ve dealt with in the past have to order parts and schedule a second visit, but this technician came ready. That kind of efficiency and service really stands out. Highly recommend!

Awful company, tried to scam me. The guy came here and took a look, tried to charge me $1600 for a single part replacement. He said it is not worth it so insist me to replace the whole furnace and AC, which would easily cost over $10k. I let him go and did my own research. I found the broken part and purchased a similar unit for $269 (a blow motor), replaced it and now my AC is running again. Especially this technician made me feel really uncomfortable. As soon as he arrived, he told me that my furnace and AC were very old and full of problems. He even started fiddling with another completely unrelated AC unit for quite a while, then told me that one also had all sorts of issues. Between the lines, it was clear he was just trying to get me to replace everything so they could make more money. I told him the other unit had no problems. He said he didn’t know, so I went and turned the switch on—only to find the unit wasn’t running at the time. I told him it had been working just fine earlier. Then he said, “oh yeah? so why isn’t it running?” For a moment, I even wondered if he had sabotaged something while I wasn’t looking… Thankfully, he was just being a jerk with his words and didn’t actually do anything. If he had done something, this wouldn’t just be a one-star review situation. Yes, also, Oh, and one more thing. When it came time to charge me, he asked for $99. But I found them through a promotion that clearly states new customers only pay $59. He made no effort to mention that. It was only after I brought it up that he adjusted the price. Classic predatory behavior. Anyway, try avoiding this predatory company.