Hooper Plumbing & Air Conditioning

We had Hooper Plumbing to fix a faucet in the bathtub that was leaking in the master bathroom on May 6. On May 7, 2025, my wife turned the hot water on to take a bath. The hot water in the tub was running full force, uncontrollably. We called Hooper Plumbing, and they came out in about 45 minutes. Different technicians came from Hooper Plumbing on this call. They got the water stopped and said that they would return the next day (May 8) and replace the faucet part. They said that the previous technicians from Hooper had ruined the part when they put it in. I talked to Mr. Hooper to ask that he refund part of our money ( $200 the first time and $359 the second time. Mr. Hooper refused to refund any money The total cost was $409.95). He said that his technicians had not ruined the part. He said that his technicians were lying, and the faucet had debris in it. He never visited my home to inspect the faucet. They did replace the part on May 8. Both the hot and the cold water faucets were leaking by May 17. There was on need to call Hooper Plumbing again; they could not fix it in three visits. We called Baker Brothers Plumbing. They fixed both faucets on the first visit. Their charge was $295.65. If you have any plumbing problems, do not call Hooper Plumbing. This is our first and last time to use Hooper Plumbing. What a horrible experience! The owner of Hooper Plumbing was very ugly to me.

Hooper Plumbing has been my go to for years here in Dallas. They are reliable and never overly costly. I just moved to CO and already have plumbing issues and wish Hooper was here to take care of my needs.

Excellent communication booking the appointment and also from the plumbers after they saw what needed to be done. I really appreciate the skill and knowledge they brought to the job. And they cleaned up thoroughly when they were finished. I will definitely use them again.

Overall a good experience. From what I can tell the plumbing job they did for me was good. They diagnosed it right away and that was a big plus for me. The only chinks in the armor were 1. I called them twice and had a busy signal twice. Almost gave up on them. If it weren't for another company not following up, I would not have re-contacted Hooper. I also would have liked a better explanation on the day of repair as to exactly what and how it was done . It was on the invoice but I had questions.

We recently had a great experience with this plumber. He was prompt, friendly, and clearly very knowledgeable. He diagnosed the issue quickly, explained everything in a way that was easy to understand, and had the repair done efficiently. It’s such a relief to find someone so reliable and professional—highly recommend!