Freedom Heating Cooling Plumbing

Several years ago, we built our home, and Freedom Heating, Cooling, and Plumbing was the contractor our builder worked with to handle the HVAC and plumbing installations. We recently discovered a serious and unacceptable issue with the dryer vent installation—one that poses a major safety hazard and shows a disturbing lack of professionalism. A few days ago, our dryer’s warning light came on indicating a clogged vent. We cleaned the duct thoroughly from both the inside and outside using a special brush, but the warning light stayed on. Concerned, my husband went into the attic to inspect the ductwork and found something alarming. While examining the insulated duct, he noticed one section that was unusually soft. Upon removing the insulation (which consisted only of soft material wrapped in nylon), we discovered that about an inch and a half of actual duct pipe was completely missing. It appears that during the original installation, your team ran short on materials and chose to “connect” the gap using only the nylon-insulated wrap—with no pipe, no connector, and absolutely no proper airflow path. This is not only a grossly unprofessional shortcut, but a serious fire hazard. The only reason we discovered this was because we recently had internet cables installed in the attic. Some insulation was shifted during the cable installation, and when the nylon-wrapped section was pressed down, airflow was restricted—triggering the dryer’s warning light. This is a blatant violation of safety standards. Dryer vents must be fully enclosed in solid ductwork, and never patched together with flammable materials like nylon wrap. If left undiscovered, this could have easily resulted in a fire, putting our family and home at risk. We are extremely disappointed that a licensed company would allow something this negligent to happen. Homeowners should never have to discover critical safety issues years later because of lazy or careless installation practices. We also urge your team to review other jobs completed during the same timeframe, as we fear this may not be an incident. P.S. My husband purchased a piece of duct to replace the missing section, and once it was properly installed, the warning light on the dryer turned off immediately.

Very unhappy with the service I received and I will never use Roto Rooter again. Charged me for an incomplete job. They don’t keep any kind of records on customers to look back and see what the last technician did at the pier visit. I feel like the technician just didn’t want to do his job or was looking to make more money than he already stole from me. The technician also had a very fowl mouth and my kids were home and heard his nasty language! Shameful very shameful!!!

When I noticed that my hot water heater was going out, I made several calls to find a plumber to replace the old one. Freedom was the only plumber that answered and followed through. They were very knowledgeable and gave me several options to choose from. They helped me make a sound decision on a tankless hot water heater. They were very professional, prompt, and thorough. When the crews came out for the install they took the time to do it right, they fixed any plumbing that would have caused leaks in the future, just to make sure every detail was correct they followed up with a final walk through the following weak. If you want a quality product and excellent service, with out any worry if the job was done correctly, I would highly recommend Freedom! I could not be happier.

Had a blower failure on a Sunday so no A/C. Waited until Monday morning the next day contacted the office. Leo arrived quickly and replaced a warrantied part. Replaced it quickly and a great price! From Calling to replacement of the part was all very courteous and customer service was excellent. Highly recommend! Leo was great!

Did not know they took over the company I had install my units. They sent Ryan out and he was very professional and knowledgeable, explaining everything to me. Then since they took over the other company, they honored my warrantee which could have been costly. I would recommend them to all my friends and also signed up for their service program!