Elite Rooter Tampa

Going to leave a lengthy but to the point review. I just purchased my first home. What should be a great moment, has been overshadowed by lies, incompetence, and a lack of professionalism. I’ve already spent more on the deposits for this work than my down payment on my home. I’m not going to name drop for their sake but from the onsite supervisor to techs; incompetent and unprofessional. Over promise and under deliver should be the slogan. Biggest issue I had was a major water leak situation due to improper connection of pipes….I mean they’re a plumbing company and couldn’t do what they are hired for?!!!!! On top of that, the tech onsite bold face lied to me and said “it seems there’s a hole on the roof and the rain last night, came into the home” leaving us to believe we have to now pay for the clean up and a new roof. After an inspection from a roofer determined that was a lie, the tech admitted he lied to cover up another tech’s incompetence. Ceiling loss, insulation loss, drywall loss, electricity affected, damaged personal items, etc… spacing of all the bathroom fixtures, not what was discussed with onsite supervisor. Everything is so close but we refuse to have them fix it JUST TO GET THEM OUT. Trash and debris was never picked up as they continued to work, despite having a full trailer brought to my property for the debris. Trailer sat outside for a week and after 3 times of having asked the debris to be cleaned up, it was. Techs constantly disagreeing with eachother and questioning the choices by the previous tech, just screamed confidence to me. I was so sure, we choose the right company; **sarcasm. Never had anyone follow up or go over any completed projects. No camera video proof of said replaced pipes, no follow up unless I contacted first, nothing unless we initiated a complaint. There were times we swung by unannounced and would see things that we are not sure would have been rectified had we not stopped by and check up on our home. While the onsite supervisor was response upon me reaching out, he was never present to oversee this $20k + job. We do not feel that it was worth it and surely wish we hadn’t gone with elite rooter. This will most likely turn into a legal matter due too many inconsistencies and damages.

We had a loose toilet and reached out to Elite Rooter for help. Ricardo and Jordan responded quickly and professionally. They diagnosed the issue and promptly fixed the flange and seal. They were courteous, efficient, and clearly knew what they were doing. We couldn’t be happier with the service and would definitely recommend Elite Rooter to anyone in need of plumbing help!

Richard came out today after clearing a bathroom sink a day ago.He evaluated it again because of the sound that was being made when draining occurred. It turned out to not be an issue, but they came out and evaluated it anyway. The company is professional and has good follow-through. I would recommend their services. The same company cleared a main drain for me and did a good job.

Terry and Isiah came out to see my plumbing problem. I couldnt have asked for more through, patient, helpful, knowledgeable guys to assess my problem. The problem is more extensive than I anticipated and requires HOA involvement. They will certainly get a call as soon as I have the go ahead. Thank you guys!

I had a great experience with Isiah—he provided excellent customer service and took the time to explain everything clearly. He gave me a ton of options to review, which I really appreciated since I know nothing about plumbing. Although I didn’t end up moving forward with the service this time since my issue is cosmetic and can wait, I was impressed by his knowledge and attention to detail. Based on his service alone, I’ll definitely consider using this company in the future!