Cornel's Plumbing, Heating & Air Conditioning

Went with Cornel's for a full HVAC system replacement. They replaced our 18 year old furnace, 34 year old AC system and thermostat. As a pretty handy DIY'er, this was a job that I was not going to do myself and decided to turn to the pros. At every stage in the process, I had a dedicated team member who was there to clearly set expectations and deliver upon them. I called in on a Saturday and was greeted with a wonderful customer service person who got us scheduled for the next business day. She clearly laid out what to expect and did an excellent job of relaying the notes to the service tech who came on Monday. On Monday Wayne came and did a wonderful job scoping out the problem (the old unit had lost refrigerant and that old R22 system was no longer serviceable due to it's age and R22 no longer being available) and worked with the design engineer Mico on 4 different options for us to choose from. Paying for the work was made seamless and easy as can be through their financing partner who offered a 3-year 0% APR loan to complete the work. Work was scheduled to complete the job at the next available time. Wayne was very personable and did an excellent job explaining everything I could think of to ask. Mico was available for me to ask questions after the fact for a question I had forgot to ask during the day of. Veniamin and Samuel were the install technicians who came and performed the work. They did excellent work and were a pleasure to work with and have in our home. The quality of work performed by both gentlemen was extraordinary, no shortcuts were taken and they did every step with quality and care. New lines were run, an electrician was brought out to perform the electrical, instead of jeopardizing re-using potentially vulnerable equipment, they installed new equipment whenever possible. Both Veniamin and Samuel were joys to work with and did excellent work. Work I am proud to show off and hope to last for many years to come. After the work was completed, working with the home office was quick and easy. Sofia got me my invoice and the AHRI certificates. At every point in the process I had a dedicated team member who truly cared and made every interaction pleasant. I can't recommend Cornel's enough for their attention to detail, professionalism and getting the little things right. While there may be cheaper options out there, in the end their quality speaks for itself. I would wholeheartedly recommend Cornel's to any family member needing help with their HVAC systems. A+, 10/10

Wayne did an excellent job performing a full maintenance on my AC and furnace, as well as installing a new thermostat. He was very kind, took the time to explain everything in great detail, and checked in to make sure I understood each step. I really appreciated his professionalism and attention to detail. I would 100% recommend Cornel’s for all HVAC needs in the future!

Cornel's provided an exceptional HVAC replacement experience from start to finish. The office staff were consistently responsive and communicative, promptly addressing all my questions. The service managers were friendly, flexible, and clearly explained the different options while expertly handling my technical inquiries. The installation team, Brady and Andrew, were both friendly and highly professional. They worked meticulously and patiently answered all my questions. Overall, Cornel's is a well-organized company with efficient and knowledgeable support, perfectly complementing their technicians' superlative service and commitment to customer satisfaction.

Ed and Brady did a fantastic job installing the AC and furnace. They were respectful of the property, and polite. They patiently walked me through the system and answered questions. They worked diligently to complete the job. The installation was also scheduled quickly! Thank you!

Fantastic experience. Communication throughout the process was excellent, the plumber they sent, Joe, is genuinely one of the nicest, friendliest, and happiest people I have ever met and absolutely the nicest I’ve encountered in a situation like this. And he was able to fix the problems the same day in the same visit. If I ever had an issue like this again, I will absolutely call back and ask for Joe specifically by name. I will say the price was a bit higher than I expected, but to be fair I have no context for what a fair number would be for this kind of job and I did not attempt to shop around or get competing bids, so it could be my expectations were off base. Overall quite satisfied with the experience and wouldn’t hesitate to use Cornel again.