Biggerstaff Plumbing Heating & Air

No heat in water heater. Ours takes a thermopile, not a thermacouple. Showed up on time, courteous, good problem solving & diagnosis, quickly replaced, billed correctly the .75hrs. Charges are $35 service call + $120/hr + parts. All reasonable.

Darrel was out to service my furnace (3-5-25) and noticed my floor drain in the basement was draining slow and wanted me to have it checked. Biggerstaff sent Adam out the next morning. When they tried to open my sewer, they discovered I did have an issue but the major issue was the cities. They contacted the city and had them come out. Wasn't long to get it opened. Biggerstaff will be back tomorrow and replace my sump pump. Can't say enough about what a great job Darrel, Adam and one other gentleman (didn't get his name) did for me the last couple of days.

After an early morning call to the Biggerstaff service scheduler, technician Jake showed up yet that morning, diagnosed our A/C problem and made prompt repairs. Fast and effective service.

Had a boiler fail at Holmes Lake Rehabilitation and Care Center. Called Biggerstaff Plumbing for service. Receptionist said that they were extremely busy and would not be able to come out that day. I explained to her that 50 residents were without hot water and this is an emergency. Receptionist said that they would get someone out for service immediately. Biggerstaff was out within the hour. They had to replace the boiler due to the internals rusting out (water actually pouring out of air intake). Robert performed the install. Robert has worked on the boilers over the years and is extremely knowledgeable. He is always professional and provides information and recommendations to prolong equipment life. I highly recommend Biggerstaff for any heating or plumbing needs. And if you want the best, ask for Robert. Roger Engel Maintenance Director Holmes Lake Rehabilitation

Jim Johnson from Biggerstaff saved the day by repairing our furnace. Our aging furnace stopped heating on a Friday. The weekend weather forecast was for single digit temperatures when HVAC companies are either closed or charge a premium for weekend service. Without a furnace, frozen water pipes were likely, so we searched for a same-day repair. I called Biggerstaff first and learned all their technicians were already scheduled for the day. While I was investigating alternatives, Jim called me. While he is primarily responsible for HVAC sales, he explained that he also has an HVAC service background and asked if he could come to the house to evaluate the issue. His diagnosis determined that a part replacement was needed and Biggerstaff had the part in stock. Because Jim took the initiative, he was able to replace the part and get the furnace working properly before the freezing temperatures arrived. We’ve used Biggerstaff for decades and this is just our most recent experience with their professional service. We will continue to use Biggerstaff for all our HVAC and plumbing needs.