Benjamin Franklin Plumbing of Central Austin

Noah did an excellent job! and he was able to show up sooner that anticipated so I did not have to spend much time waiting for him.. Noah was able to diagnose the plumbing issue very quickly, explained to me what was going on and then resolved the issue. Very happy with the service!

Tim did an excellent job checking all our plumbing fixtures and valves. He then went over everything with me and I felt that he covered everything that needed attention. Very satisfied with the work that he did.

Donovan was great. No issues with him at all. My problem is with the incredibly over charging that is done. I have used your services for years. My issue is this. To change a shower cartridge I was told 1 year ago would be about $300, but the person did not have the part on hand. Fast forward 1 year. That SAME repair WITH my 25% labor discount will be $700.?Mind you I watched a video of the repair. Takes 1 hour AT MOST. Turn off water unscrew, pull out, screw back in….done. I googled national average cost is $200-400 parts labor. Part cost $80 to $100, so you charge what $600/hr labor!! I call BS. Don’t give me no bs run around about well um cough cough you could have this issue or that cough cough so we have to cough cough charge this or that….bs. Shameful and not just you it’s shameful what living in Austin gets you…..screwed!

Excellent response time and well trained technician. The estimate was provided and a new disposal installed in less than 2 hours. Very happy with the service and the professional technician.

Donovan was my service tech today, and in the past several visits. Before he began working, he explained the services charges, and what to expect to pay when done. He noticed my annual maintenance program had expired asked if I wanted to sign up again with no pressure, or up sales. Which I did renew. Donovan was thorough with the plumbing inspections and even took the time to answer a few questions about a possible work order in the near future and other plumbing related issues. All with a smile, very kind and respectful. Donovan shared with me after the inspection was completed, he will be moving to Scottsdale AZ. Donovan, I wish you well on your next journey!