Bayshore Plumbing Inc

Jeremy came out to assess some issues we were having with the kitchen sink and our lack of consistent hot water. He was able to fix the kitchen sink and diagnose our water heater issue very quickly. Very responsive to all of my questions about future work + install of water softener. He is definitely a very straightforward genuine guy, he is not trying to sell you stuff you don’t need. Definitely recommend him!

Business began from a referral, initial interaction was great. We brought Bayshore Plumbing in to replace a chlorinator for our well system after our other one stopped working and replacement parts could not be located. They researched and found another chlorinator, and in September replaced and we thought everything was good as we had a 1 year warranty. I personally check and add chlorine as needed, screw off the cap, easy you think…apparently not. There is a 2 part process to removing the lid that no one at Bayshore informed us of. Fast forward to February and the lid started leaking. Bayshore came out couldn’t find a replacement readily available, so they did a patch until the part could be found. One month later still no call, we call and they order the part. Today they came to fix the lid, replace the o-ring and charged over $300. I spoke directly with Jeremy, the owner, who is personally known to the party that referred me to Bayshore. He, Jeremy, was condescending telling me that Vitron wouldn’t warranty because the person checking the chlorinator didn’t know what they were doing. That is correct, that was me and I was not shown or given any materials at install to know any different. He still charged me for 1 hour service fee and the part “and not a cent over for the part”. According to him, that’s a deal as he should be charging for 2 one hour service calls. So much for a warranty and make sure you get the proper training and owner handbooks when they install something otherwise you may be on the hook for replacement. Two stars because initial interactions were positive, Alex the plumber who was here was courteous and respectful, however today’s interactions with Jeremy was not how a business owner should treat customers.

High rates and hidden fees for the machines they use to do the work. Hourly rate is $245, and rate does not include the cost of the machine used ($60) to unclog bathroom drain. $427 total to unclog a drain in 1.5 hours. These plumbers work very hard, however -- a machine fee ON TOP of a $245/hour rate is wild.

The receptionist or whoever that makes appointments wasn’t even friendly enough to speak or give advice to me. She kept interrupting me and dismissed me. I had tried to be as helpful as possible by offering my landlords number since she couldn’t ’speak’ to me - so we could get the ball rolling , as I’ve had no HOT water for a week with a 15month baby at home. I super appreciate her declining to help in anyway, I told the person who recommended me here - not to recommend the place again. I would NEVER recommend them. The place I called right after these people, listened to me- took my landlords number, called them AND touched base with me ontop of getting my hot water handled same day. Next time don’t be so rude and you won’t turn away GOOD customers.

Lance with Bayshore Plumbing is simply awesome!!! He always arrives right on time. He is very polite and gets right to work! He is extremely knowledgeable and an amazing plumber- he always does an amazing job and works quickly but thoroughly. Lance is the reason I will always choose Bayshore Plumbing! Thanks for your help Lance!