Baxter Plumbing & Rooter Inc

I am very impressed with the service I received with Baxter. They were prompt, professional and respectful of my time and home. They accidentally installed the wrong product but took full responsibility and fixed the issue in a very timely manner. They also offered to pay for the inspection of the new installation. This is a local business and we should all do our best to support it. Kudos to them.

I called to get a quote to replace a leaking water heater. I was told the cost would be $206/hr for about 5 hours. 2 guys came out the next day and removed the old water heater. They then told me that (among other things) the actual cost for this job was $2600. I was astounded and in shock. At this point I had no water heater and they had shut off the water to the whole house. I was over a barrel as they say. I couldn’t tell them to leave but I also didn’t think it was fair to pay more than quoted. The whole thing smelled of entrapment. The long and short of it is I sent them $1030 the amount they quoted me, along with an explanatory letter. Now they expect me to pay the rest of the $2600. This is unfair. You can’t just raise the price in the middle of a job. The guys did a good job but the point is they never would have been hired had I been given the $2600 quote in the first place. Watch out and make sure you are quoted correctly.

Outstanding Service! We had a 78 year old main line, connected to three properties - collapsed. They made all NEW separate functional sewage lines. From first initial call, to check in a week after of Completion. They were outstanding! Easy to work with and Amazing customer service. Onsite, we had the pleasure of Scottie and Jake working our project. They went ABOVE AND BEYOND! From my daily concerns, to there very thorough understanding from start to finish. They were VERY thoughtful of my precious plants & backyard. They went above to ensure it was done right, and NOTHING was accidentally broken. A week after the project was completed. Scottie reached out to ensure things were going well and we were pleased. With a small request on our part. It was done! I cannot say, Thank You enough to the Baxter Team! I highly recommend them. If you want a honest, trustworthy team to get the job done. Correctly and professionally. CALL BAXTER! They are on YOUR side.

I've used this company for my tankless water heater install last year and was really happy with the techs attitude and super clean install. Used them again today to repair a 1940's toilet flange cemented into the cement house pad. Yet again, different tech, great attitude, creative/smart problem solving skills, and cleaned up the area really well. I'll always do business with this company. Oh and the labor price is +/- half of roto-rooter. Will use them in the near future for a complete kitchen under-sink re-piping fixing previous owners RTV gasket fix headache. Homeownership woe's... right!?!

I had them come out to diagnose and repair a leak from our upstairs bathtub. One of the plumbers was very snappy and difficult to communicate with. They cut a hole in my ceiling and charged me $200 and left me with no answers and a big hole to repair. I ended up having a contractor friend come and he was able to diagnose and fix the issue. I called and spoke with Tracy the owner about my negative experience and was met with an argumentative response from her. I hate leaving bad reviews but I received very bad customer service. *Edit* I knew she would reply on here and further argue with me. Putting words in my mouth and discrediting my experience.