ARS / Rescue Rooter

Updating again. The tech came back out and determined the issue is actually our attic insulation. Meaning I could’ve spent $2-3,000 to have that redone instead of spending almost $13,000 on an entirely new HVAC. If we’d known the insulation was the issue, we would’ve done that and the old unit probably would’ve been fine a little while longer. I was told a manager would be calling me this morning to discuss this and still haven’t heard from them. Coming back to add that satisfaction is quickly dropping. It’s Monday now and the installation was done 2 days ago. The first full day the unit has struggled to maintain the temp. I mentioned to the installer after the unit was turned back on I wasn’t feeling any air flow and was told it would take time (?). I understand it wouldn’t be blowing super cold right off the bat but there should’ve been some better air flow. Sunday the thermostat was set to 72 but reading 77 so we called the 24/7 service. I was told someone would come between 6 and 10. Then they called and rescheduled to come between 8 and 12 the next morning. Made sure to assure me our service call would take priority and someone would be here first thing Monday morning. Just received another phone call rescheduling us again and now won’t have anyone here til late afternoon. From start to finish we had a great experience. The salesman made a personal connection with us and took his time to be thorough on his inspection. He didn’t make us feel rushed or uncomfortable when it came time to make a decision. The techs came an hour early to start installation and were very quick to get started. We were quoted this job would take 4-5 hours and it ended up taking around 8 but not at the fault of the techs. It was due to issues found once they got started and the previous HVAC not being installed correctly. They went out of their way to ensure everything was up to code and installed correctly.

Roy Robert’s from ARS properly diagnosed our a/c system after several weeks of problems. It’s a newer system and we had several companies out to look and repair it. The problem was simple math and calculating the proper amount of return ventilation needed to go into a 4 ton a/c which was upgraded from the 3 ton a/c. This return ventilation needed for the a/c and a few repairs from an electrical surge where exactly what was needed. ARS with Roy nailed it and our system operates normally and without strain. We are glad we chose ARS and Roy Robert’s to repair our a/c system. He knows his trade very well.

Call this company ARS Austin and ask for JP. He will help design the best deal for your particular home and situation and…get you fast installation with a stellar team. I found my dogs in a hot hot house after being away for 4 days and our sitter didn’t inform me that our AC had been broken for days. After a Home Warranty repair appointment I was told it could take a week or more to get parts for my aging AC system and no guarantee that it would solve the problems that I had been dealing with for over a year, I decided to get a estimate for a new system. Luckily I looked up AC providers with Home Depot and the rest is good history. Not only did JP design a great deal with many wonderful extras he lined up “next day” installation with two young men that were just wonderful—Edgar and Carlos! These two just flawlessly worked diligently and got everything installed in just over a half a day. Definitely ask for Carlos & Edgar to be your installers. They are so sweet and hardworking. I highly recommend going through Home Depot for financing and calling JP at ARS and asking for Carlos & Edgar —you won’t be disappointed. JP is like a concierge service handling all the details during a a time you’d rather not be living but coming through it so much better in the long run. Highly recommend this team and company. Everyone and everything was transparent, professional, and positive.

ARS did a fantastic job from start to finish. When my air conditioning went out, they had a technician out the same day. The technician would not be able to repair the problem, so they sent out someone to quote me a price for a completely new system later that day.They gave me a really good deal on the new system and it was installed two days later. They were prompt, respectful, and they cleaned up after themselves after making sure everything was installed properly and worked. I subscribed to their membership program and received a 10% discount on a 5 figure purchase. Couldn’t be happier. Thanks ARS.

I had a great experience with ARS Rescue Rooter when they replaced my water heater. Guillermo and Jose did the installation — they were clean, efficient, kind, and very informative. John, the advisor, walked me through all my options and was incredibly personable and helpful. The price point for my work was the going rate. The whole process was smooth and professional. Highly recommend!