Waldrop Plumbing - Heating - Air

I'm grateful for Waldrop for being able to handle my project very quickly, with professionalism and quality. Noah came out to diagnose the issue and give me a final estimate, explaining my options very thoroughly and helping me handle all the paperwork through the office so I could get on the schedule quickly. Zack, Josh and Jayden completed the estimated 2 days of work in 6 hours and with very little interruption into my day. They communicated well, and took great care with the work and my property. They put straw and grass seed down before leaving and cleaned everything up nicely. Thank you Waldrop!

I feel compelled to update my original review after learning something that truly shocked and angered me. A neighbor around the corner, whose home is nearly identical to mine, recently had Piedmont Gas install the same gas line setup I requested — with a quick disconnect (which Waldrop told me I’d need to do myself afterward). His final cost? $300. Yes, you read that right — $300, compared to the $1,700+ I paid Waldrop for a similar setup. When I heard that, I was stunned. I felt taken advantage of. I had hoped that by writing a detailed letter to Waldrop’s CEO about my experience, someone would respond — but I never heard back. If you're considering Waldrop, I strongly encourage you to read my original experience below. I hope it helps others avoid what I went through. ________________________________________ Original Review (from December 3, 2024) We hired Waldrop to install a gas line for a portable generator. What followed was over four weeks of delays, poor communication, and subpar service. • Initial quote: On October 4th, a technician quoted us just under $1,800. I asked about cost reduction options (we’re on a fixed income), but none were offered. My wife and I agreed to move forward for the sake of safety and professionalism. • Missed deadlines: Work began October 11th. We were told the inspector would come the following week. No one showed, and it took repeated calls to even get a response. • Communication issues: Calling the office was frustrating — constant recordings, AI, or long hold times. When we did get someone, they often lacked answers or never followed up. I finally spoke to James Kirby, who admitted the inspector hadn’t even been contacted and was surprised by the poor quality shown in their own technician’s photos. • Rework and mess: The crew returned October 24th to reinstall the line “properly.” They left a mess, chipped our sidewalk, and got paint on our siding. Even the state inspector commented that a regulator was missing, though he passed it due to the low pressure of our setup. Waldrop did install the regulator after the inspection and final adjustments. • I have many more details, though this should explain the basic reasons I am posting such a negative review. We wrote to Jamie Porterfield (Waldrop) on November 7th. As of December 3rd — still no response. This experience left us incredibly disappointed. Others may have had better outcomes, but our experience was unprofessional, overpriced, and extremely frustrating.

So glad we called Waldrop plumbing and heating and air Today July 18 we two technicians come out one for plumbing and one for heating and air. My dampers were replaced. Dakota did such amazing Job very professional very knowledgeable will request for him to complete my heating and air issues all the time thanks again Dakota it’s been such a pleasure. They were on time and the communication throughout the process was everything expected

My maintenance appointment was very successful. I had no problems with my system; this was just regular maintenance. However, a couple of things did need attention before they became issues. Zach G. was very thorough. He explained what he would be doing, very courteous and polite. After his inspection he explained in detail what it would be beneficial to me to give attention to, very thorough. I agreed that the items needed attention and he took care of all in a timely manner. Overall, a great experience!

We turned our three car garage into a game room and needed options for cooling and heating so we could comfortably use the space year round. Waldrop won our business because from the very first conversation with their team, everyone was very friendly, knowledgeable, and patient with my questions. Also, the price quote we received was very competitive. Madison (Project Manager) came out and met with us and did a great job of explaining the process for installing a mini split unit. He was thorough and left me feeling very comfortable with moving forward with the new investment in our home. He also offered additional suggestions on how to maintain the space (adding attic insulation and such) for the most effective outcome. Miguel and Chris (Tech Team) came out to complete the install and were AMAZING!!! Arrived on time, very friendly and worked quickly. We are very pleased with the quality of work and the entire process from start to finish. We are new to the area and it's hard to know who to hire for big projects, and I am SO glad we worked with Waldrop!! We will definitely be return customers, and I can't wait to get out there and 'chill' in my garage this weekend!!!