Swift Brothers Plumbing offers various services including plumbing repairs, installations, and maintenance, with technicians like Van providing professional and friendly service, though some customers have reported issues with pricing and customer service.
Swift Brothers Plumbing provides a range of services to customers in Jacksonville, FL, including plumbing repairs, installations, and maintenance. Their technicians, such as Van, are often praised for their professionalism and friendly demeanor. However, some customers have reported issues with the company's pricing and customer service, including unexpected charges and unfulfilled promises to return calls.
The company's services include extending water supply lines, replacing broken sink stoppers, and air duct cleaning. They also offer whole house repiping and remodeling services, including shower enclosure remodeling. Their technicians are skilled in assessing and completing jobs efficiently, and they take care to protect customers' property, such as covering sensitive music equipment and vacuuming after completing work.
While some customers have reported being extremely satisfied with the company's work, others have experienced issues with the quality of the work and the company's response to problems. For example, one customer reported that the company's plumber installed water lines significantly off level and used galvanized fittings on brass parts. Another customer reported that the company failed to properly pipe their kitchen during a whole house repipe, leading to significant problems during a later kitchen remodel.
professional, friendly
None
Beware. Arranged plumber to extend bathroom water supply lines to accommodate tiling wall, snd to replace broken sink stopper. Call center quoted about $55 initial fee plus hourly rate and parts. (previous time $69 plus hourly/parts). No estimate ever given. Upon finishing, plumber presented $600 bill including $150 arrival fee (not $55) plus hourly (another $150 for first hour then further hourly plus parts). Told plumber about the $55 quoted, he still charged $150. Quality poor. Water lines were installed significantly off level (to attached to a visible horizontal cross bar bathtub filler so it makes a difference). He installed galvanized fitting on brass parts. Called customer service and was told "will call you back." No response as yet.
I called around and evaluated many options for air duct cleaning. The professionalism and courtesy with leadership under Jen set a standard of comfort to schedule service. The day of, I received a call 20 min prior to arrival. My technicians assessed their approach and provided me with a great understanding of their goals and possible challenges towards service completion. They covered my sensitive music equipment with care and even vacuumed after completing a dryer vent cleaning. New HVAC filter & vent cleaning made a world of difference for our allergies. If you haven’t done this and suffer from allergies, I highly recommend booking NOW- I was extremely skeptical in believing duct cleaning would help with allergies, I’m a believer now and will add this to our scheduled maintenance. You cant put a price on your families health- I still can’t believe how well this works, no more sneezing!!!
We had a leak behind the wall in our master bath shower that was causing some damage to the drywall outside the shower door. Getting companies to give us an estimate was a struggle but we finally did get three firms to come and look at what we had and give us a proposal. We liked Van immediately. He was professional, friendly, and obviously knew what he was talking about. His proposal met all of our needs and was what we considered reasonably priced. There was a three week wait time between accepting the proposal and start of work which we thought was reasonable. The day his workers were scheduled to begin the tear-out they called to say they were on their way. When they arrived, they first looked at the location of our bathroom and then placed runners from the front door, all the way to the shower. They began work and worked steadily through the day with only a short break for lunch. They completed the initial tear out the same day, Friday, and allowed the bare studs to dry over the weekend. This also allowed me to spray the black mold thoroughly with a mold and mildew killer. They completely cleaned up their mess at the end of the day and left our bathroom in a useable condition while we waited for the next phase of the job. This job required removal of the old pan, installation of a new one, and inspection by the County. ACP&T pulled the required permit and scheduled the inspector. They blocked the drain hole and filled the new pan with water to show the inspector that it did not leak. Inspection was completed a few days later and the tile crew arrived with the now expected courtesy call beforehand. The tile crew worked with the same ethic and neatness, arriving after a courtesy call and working steadily through the day with only a short lunch break. Again they used runners to cover our carpet from the front door to the shower. The work took several days and they cleaned up their work area each day. The tile work is first rate and the completed job is beautiful. We are very pleased with Atlantic Coast Plumbing and Tile and would recommend them to anyone needing their services.
Vann and his crew just finished remodeling the shower enclosure at our Condo, and I don't think they could have done a better job!!! Kyle and Drew were on time, neat and very efficient. My wife and I are both very pleased with how the finished product looks. Many thanks to Atlantic Coast Plumbing and Tile!!
We had them come out to our rental due to a slab leak in 2023 they were amazing and we ended up going with a whole house repipe. We thought was great until we went to remodel the kitchen and discovered half the kitchen was piped behind the drywall and the rest was run through the cabinets. I have called them and spoken to the one plumbing manager who tells me he will update me and never does 2 weeks of waiting on them and calling them with no answers as to how they will remedy. Horrible customer service when they are in the wrong. While piping they stepped wrong and caused damage to the bathroom ceiling after a week of emails they finally agreed to cover the repairs due to their negligence however this is taking the cake. Promises to return calls and escalate the matter are falling on deaf ears. Be cautious when using them as they are great while in front of you but horrible when you need something after you have paid them!
Swift Brothers Plumbing offers a range of services, including plumbing repairs, installations, and maintenance, as well as air duct cleaning and whole house repiping.
Yes, Swift Brothers Plumbing technicians take care to protect customers' property, such as covering sensitive music equipment and vacuuming after completing work.
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