Sun City Plumbing & Heating

Our capacitor and circuit board on our AC went out on Sunday. We called Sun City and they had someone come out within a few hours. Since it was going to take a few days to get replacement parts, Jenna and n the front office was able to try and get a rush on it, as well as set us up with portable AC units at a very reasonable price. Everyone has been helpful, friendly and professional through this process and we will continue use them as we have over the last 20+ years.

We just switched to Sun City and are very impressed with the quality of service, from the front office staff to the technicians. Jaime serviced our 2 units and we were very pleased with his work. We were kept well informed of his arrival and when he discovered a problem with one of the units, he was able to replace the part within 24 hours so our system could be up and running again. We received excellent communication on when to expect his visits. We will definitely be requesting him to service our HVAC as part of the service plan twice a year.

'Would like to mention Todd Hensley specifically. Todd was sent to close up the drywall hole left in my ceiling after the installation of a mini-split unit. He was very careful and meticulous in his work. He matched both the texture and the color of the ceiling exactly! Todd was very neat and cleaned up the area after he finished. I appreciate his attention to detail. He is certainly an asset to Sun City Plumbing!

I very rarely write reviews, but Sun City has earned these five stars for sure. We needed an air conditioner repair right in the middle of summer (everyone in Las Cruces dreads that). I got impatient and called another company that would come out the next day. They told me to replace the whole system (only 3.5 years old) after less than 30 seconds looking at it. Then we got Sun City to come out. Yes, we had to wait a week during the busy season, but it was so so so worth it. Malachi came out, found out what was wrong, got the parts covered under warranty, and repaired everything. During the process it turned out another part needed replaced as well and he took care of that quickly and well too. I feel confident my system is working well and will keep going strong for years. I will be sticking with Sun City every time from now on.

I can't speak more highly of the entire Sun City staff who got my new HVAC system up and running in a very timely and efficient manner. Starting with Crystal, who was able to schedule Jason right away and he gave me multiple options for a new system. Once I selected, Leighann got me scheduled for the install. The install also happened alot sooner than it was originally scheduled. Thank you Leighann! The installation crew...Johnny B, Fabian, and Luis had the new system up and running in no time and they left no trace that they were even here. Again, thank you all for your efficiency, your customer service, and your technical skills in getting my house cool once again. You all did an awesome job and I wouldn't hesitate recommending Sun City to anyone who needs ANYTHING cooling and/or heating related. Sincerely, Pete Santoro