Roto-Rooter Plumbing & Water Cleanup

You get what you pay for! I had Jacob Rogers come and help with my water heater, he gave me options and let me know what to expect. I chose to get the heater replaced, Jacob was GREAT!!! He got in done in a timely manner and also did much more than I thought he would. Jacob IS experienced and Knowledgeable, he is what I feel good customer service is all about. Thank you Jacob!!!

I wanted to express my sincere appreciation to Jake Rogers and his associate Shawn who cleaned out our downspout/sump pump drain last week and located a collapsed pipe. Their experience, professionalism, strong work ethic, and complete dedication to provide excellent customer service were readily apparent and certainly welcomed by me. What a great crew and valuable asset to the Roto-Rooter - Cincinnati Team! Nicely done!

Jake came out today to the house to fix a faulty sump pump. He was very professional very timely explained to me what he was doing and explained to me what went wrong. He kept up constant communication to what was going on. I was very pleased with his work and very pleased with his professionalism. However Ryan from the restoration department was not very professional with how he handled himself. Seemed more concerned about money, did not want us talking to our insurance agent. Wanted to handle it all on his end. When we explained to him that we've been with the same insurance company for over 20 years and we wanted to talk to them first he stood up and said "whatever" handed us his card and walked out. Did not even let the team downstairs know that he was leaving. Will not ever attempt to work with Ryan from Roto-Rooters water restoration field again but definitely give Jake five stars for the job he did today

Roto-Rooter came within 1 hour on a holiday and provided the needed service. Turned out we needed a more extreme fix and that work started the following day. The two technicians were fast and efficient. Super nice guys who answered any question my husband had. I do think the cost was very high, but the speed and convenience of a quick repair was very much appreciated. The reason for 4 stars rather than 5 is because we are now waiting on a permit and Plumbing Inspector (county issue) to approve the job so it can be finished. Roto-Rooter did not keep in touch to update the progress, or lack thereof. I had to keep calling.

We came home from the family vacation to find that our toilets were backed up. After driving 10 hours and trying to deal with it finally called Roto- Rooter. They sent Jake out the next morning and Jake was great, explained everything he was going to do. Told me how to save $100 on the service that I was getting today. I will work with them again!!