Roto-Rooter Plumbing & Water Cleanup

I was very satisfied with the service I received and the quick response time too. Nicholas did a great job! He predicted exactly what the problem would be based upon my description, and he resolved the issue in under an hour. They got a major root system out of my drain and everything flows well.

Jason was an exceptional technician, identified the problem and took care of it for me! I would recommend him for anyone needing services with Roto router. He was not only professional, but courteous, and very kind and knowledgeable. He explained everything to me so I could understand the process.

Technician was prompt, informative, professional, and got the job done in a timely manner. All around a great experience. Recommend

There was a severe blockage in my toilet drain pipe. The pipe was replaced in the floor, but it did not help. Jason Burrows was sent to clear the drain and worked vigorously several hours until the drain was running clear. He did an excellent job and an excellent cleanup and the toilet is flushing properly now without backing up and everything is fine. I highly recommend him for any job you might have concerning plumbing. He did great work and was great to talk with. I am very satisfied with the work.

I am writing to formally express my dissatisfaction with a recent service visit related to a water leak from the ceiling in my kitchen, which was damaging the drywall. A technician came to inspect the issue and charged me $370 to open a hole in the drywall, identify the cause of the leak, and provide details about the problem. I was informed that this amount would also cover any further inspection or repairs, with the value being deducted from the total cost if additional services were required. I agreed to this under the assumption that I would receive a complete diagnosis of the issue. However, the technician was unable to determine the source of the problem and did not provide me with any explanation or details. He then called in another technician from the “water team,” who performed some humidity readings with special equipment, but also left without giving me a report or any information about the root cause. He simply stated he couldn’t find the issue and left. In the end, I was charged $370 solely for having a hole made in my ceiling, and I still have the same water problem with no diagnosis, no report, and no clear next steps. This experience was completely unsatisfactory and does not reflect the level of professionalism and service I expected. I respectfully request a review of this case and appropriate action, which may include a refund or further service at no additional charge to properly assess and resolve the issue.