Roto-Rooter Plumbing & Water Cleanup

Called on a Saturday for an emergency we were having at the restaurant with several drains backing up. They sent someone extremely quickly. When Sean arrived, he assessed the problem quickly and explained the process of how they would be fixing it. He was professional and informative giving me confidence throughout the process. He was able to fix our issue in a timely manner and even discussed preventative options we could do to help avoid similar issues. Awesome service.

This was hands down the worst plumbing experience of my life. Roto-Rooter should be ashamed of themselves. The plumber they sent to my home wasted 7 hours of my day doing absolutely nothing except repeating the same useless procedure over and over while telling me “just one more time.” He must have said that a hundred times like a broken record, and in the end, the problem was exactly the same as when he started only now I was out hundreds of dollars and 7 hours of my life I’ll never get back. He took multiple breaks on the clock, disappeared for over an hour with no explanation, and clearly had no clue what he was doing. This wasn’t just incompetence it felt like a blatant attempt to run up the bill. When we finally told him we were done, I called another local plumber who came out today, charged me less than half of what Roto-Rooter scammed me for, and actually fixed the issue in under 30 minutes. That plumber even told us point-blank that Roto-Rooter completely ripped us off and the plumber sent to my house was just trying to rack up the bill. As local business owners, we always try to stay local and support others, but this company is nothing but a scam operation preying on people who don’t know better we are extremely disappointed and as an extremely large local Reno business i will make it a point to tell everyone i know how horrible this company is . They wasted my time, stole my money, and gave me zero results. I wouldn’t let Roto-Rooter touch a garden hose, let alone my plumbing. Avoid them at all costs this company is a joke and a ripoff.

Sean was awesome! He was fast, thorough, and very kind. He fixed our washer water line after service hours and it’s working great! All around great experience. Highly recommend.

Sean is awesome. He’s knowledgeable and customer centric. He was very helpful getting my water heater replaced and installed. Thank you, Sean! Highly recommended.

Great experience all around. They got out in a timely manner from when I called. And had the problem fixed in a few hrs. The service technician was also friendly and knowledgeable