Roto-Rooter Plumbing & Drain Services provides expert plumbing solutions, including drain inspections and septic line repairs, with technicians like Chris Flory and Jarrett offering friendly and professional service.
Roto-Rooter Plumbing & Drain Services in Richmond, VA, offers a wide range of plumbing services, including video drain inspections, septic line repairs, and emergency plumbing solutions. Their team of experienced technicians, such as Chris Flory, Adam, and Jarrett, are known for their professionalism, punctuality, and friendly demeanor. They take the time to explain the repair process and provide valuable insights to customers, making them feel informed and confident in the work being done.
Their technicians are well-trained, experienced, and knowledgeable about applicable laws and regulations. They are also committed to providing excellent customer service, as evident from their prompt response times and willingness to go the extra mile to help customers, even in unexpected situations like rescuing a cat from a storm drain.
friendly, professional, punctual
Provided excellent customer service and was knowledgeable about the repair process
on-time, fast, thorough
Explained the video drain inspection process and provided valuable insights to the customer
Technician Chris Flory was wonderful from start to finish of the job! He had smile on his face when he pulled up despite the hot summer heat and had a pleasant demeanor throughout the duration of the job. If ever needed again I would request him by name. Also the on call technician that walked me through the steps to shut off the hot water heater to stop the leak was wonderful and patient! Everyone provided a great experience during the unexpected π.
No idea they helped pet rescue but called and they sent a team out crazy fast. Adam and Chris were able to help get my cat out of the storm drain. They were so nice and amazing I can't thank them enough.
Jarrett was on time, fast, and thorough. He answered all of my questions about the video drain inspection and told me everything I need to know as a new homeowner. When he put the toilet back in place, it was set in place even better than it was before, saving me from needing future repairs. Would definitely call again
Had a emergency but they over charged by 1000s!!!!! I will not ever even think about calling again even if they were the last plumbing company on earth! Used a different local private company Jason Ivy did a great job for a fraction of the price ! Very happy with Jason's work! Stop using these big companies that are all about big profit margins and not about happy customer relationships
My experience with roto rooter and the rr technician was outstanding. They showed up promptly after i contacted them. Work started right away and i was encouraged to watch the hole process. The old septic line was scoped. The technician described what he was seeing and identified what he would do to remedy the situation. The location of the clog was identified and the technician eagerly grabbed a shovel and started digging to locate the pipe and subsequently he excavated the perimeter of the septic tank. He clearly knew what to do. He was well trained and knew the applicable laws. He had experience with almost every septic situation imaginable and shared his insights freely. The technician was ex military, hard working never negative friendly and helpful. I would hesitate to hire rr for another septic job
They offer a wide range of plumbing services, including video drain inspections, septic line repairs, and emergency plumbing solutions, providing customers with expert solutions for their plumbing needs.
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