Rooter Town Plumbing

We've just had the most horrible experience with Rooter Town/Mr Rooter. Three years ago they came out to clear a blocked sink and ended up replacing our main line. They charged us $24k, but assured us that if anymore problems arose that they would be covered under a 5 year warranty. Now they're trying to tell us that they won't cover repairs even though they inspected the entire line and guaranteed that everything was like a brand new build, and if we ever had any problems to call them and they'd fix it free of charge. On top of all that, the manager Jordan was dismissive and rude. This is unacceptable, terrible customer service for a job we paid a premium price for to ensure we would never be faced with these problems again.

Tyler and his crew were amazing! Friendly, professional, knowledgeable and affordable. Their quote was well below all the competition, and we ended up getting a lot more done! It can be difficult to find a quality, affordable plumber. Glad we know about Rooter Town now!

What a disaster! NO INTEGRITY! They told my landlord she had a broken sewer line and she agreed to fix the 8' stretch in the yard, away from the house and tree roots that clog the line every year. Then he puts the camera down there after the fix is done and says you need your whole line replaced. Never went in the direction of the house and sold my landlord on a fuzzy screen in the sunlight that you couldnt see anything on. He says, "Usually it would be $28,000 but we can do it for $26,000 if you do it today." My landlord talked him down to $18,000 before I finally told her to stop and make them leave. Sewer lines are $5,000-11,000. These people are crooks. They also tore up the landscape and broke all 4 irrigation lines when they came to back fill the hole. First 1 star review I have ever given.

We had major plumbing issues, cracked pipes, leaking water,etc. under our house. James H and Tyler H responded quickly and figured things out for us. They are both very knowledgeable and professional, very easy to work with answered all our questions. They spent the day at our house and everything is replaced and fixed with the best materials compared to what we had. Thank you so much for your quick response to us, we appreciate your help!

I've been using these guys for about 6 or 7 years now. Today they went out to one of my tenants's homes. Because she said the bathtub was clogged but it was not. She just had the stupid liver pulled to where it wouldn't drain. I asked him how much I owed him for said stupidity, and he said nothing. Now, that's a quality operation right there. Guy still spend time driving out there. Figuring out the problem didn't charge me anything. This is why I will be using these guys for the next 20 years.