Doctor Fix-It Plumbing, Heating, Cooling & Electric

I had a very disappointing experience with this plumbing company today. To start, the technician admitted he didn’t have the right size wrench to access the main line in our basement, which was already concerning and wonder why he didn’t have the right tool’s to do a job. As I started to head upstairs, I suddenly heard footsteps in the kitchen — only to find a second technician had let himself into our home without knocking or ringing the doorbell!! I was shocked and highly upset. I immediately let him know that entering someone’s home uninvited is completely unacceptable, rude, and disrespectful. His response was a casual, “Sorry, my bad,” which only added to my frustration. He seemed completely unfazed by how inappropriate the situation was. Obviously, he was brought up with no manners or morals or integrity. I reminded him that we have a sign posted indicating we are firearm owners, and had my husband been home, the situation could have escalated quickly I reminded him that there’s the make my day law!! Additionally, the same tech made an offhand remark about replacing the pipes when the kitchen was remodeled — a comment that was not only unsolicited but felt dismissive of the current issue. They claimed to have run a line through the pipe beneath our kitchen sink, but as shown in the photos I’ve attached, they left a crack in the pipe that resulted in water squirting out and flooding the cabinet below. When I asked why the issue wasn’t properly addressed, I was told it was because the piping was galvanized, and they didn’t want to risk damaging it further. If you don’t want issues or breakage like they left our pipes do not contact this company!! What a joke!! In my opinion, this company demonstrated poor professionalism, lack of proper tools, and very little regard for customer service or safety. I strongly recommend looking elsewhere for your plumbing needs.

Junior M. came earlier than expected which was totally fine and I appreciated that the office called me ahead of time to let me know of his arrival time. Junior was professional, courteous, knowledgeable, and efficient. After he installed the InSinkErator garbage disposal, he inspected it for leaks, made sure that it worked properly, cleaned up the work area, and took time to answer all my questions. The whole installation job took less than 2 hours. I also asked him to give me an estimate for a water heater replacement. Thank you for the job well done. I would highly recommend Junior M. and Doctor Fix-It for garbage disposal installation.

Allen, Bryan, Julian, and Lorenzo have all been absolutely outstanding! They took their time and explained how everything works. They were upfront with pricing and financing options. Their availability to install our new units was speedy especially when we’re in the dad’s of summer without air conditioning. Everything was done and done in 24 hours! I will recommend them to anyone who needs HVAC services in the future. Thanks gentlemen. We appreciate your hard work!

Nathan the plumber came in because I recently had a leaking hose bib that needed urgent attention, and I’m so glad I called [Plumber’s Name or Company Name]! From start to finish, the service was excellent. They arrived right on time, diagnosed the problem quickly, and explained everything clearly before starting the repair. The fix was done efficiently and with great attention to detail. The plumber was professional, courteous, and left the area cleaner than when they arrived. It’s been a few weeks since the repair, and everything is working perfectly—no more drips or water pressure issues. I highly recommend [Plumber’s Name/Company] for any plumbing needs. Their expertise and customer service really stand out. Will definitely call them again in the future!

Great experience working with dr. Fix it. Everyone were professional and very easy to work with. Niebors had there line replaced took them 3 days to get it done dr fix it did it in one day everything was cleaned up and couldn't tell they were here. Crew were respectful and very quite. Thank you everyone at Dr. Fix It