Rooter Man Plumbing of Reno

Great service and friendly staff! We called to have our kitchen sink snaked because it wouldn’t drain. Plus, water was backing up in the sink when we ran the dishwasher and clothes washer. Turns out the pipe in our 1960’s house was cast iron and corroded so the snake shredded it. An hour long job turned into them having to order a tool to rethread a pipe in the wall. They ordered the tool, to prevent a much more costly job where they could have ripped out part of the wall. Very much appreciated their willingness to save us money! They re-did the piping under the sink and replaced our ancient double p-trap system. No more leaks or backing up, the sink drains perfectly, and we can use the washers again. Will definitely return to this company for our future plumbing needs we’re sure to need on this old house.

I called these guys and they were extremely responsive to my issue. They came out the very next day to look over our situation and gave me a fair estimate to do the work. I was very pleased with how they completed the task and keeping me in informed about the overall situation. They provided a detailed overview with recommendations and pictures of the work they performed. I’ll definitely call them again in the future.

I called Rooter Man for the very first time to request an estimate, and the person who answered the phone was incredibly rude. He seemed confused and insisted that my husband had already called, saying things like, “Why didn’t HE call me?” as if we had done something wrong. We had never contacted them before, yet he kept referring to some prior conversation that didn’t happen. He then asked if we wanted him to send one of his guys out, and I politely declined, explaining that the interaction felt unprofessional. Instead of apologizing, he snapped, “How was that unprofessional?” and continued to talk over me, saying, “Well, your husband…” even though he was clearly still confusing us with someone else. This was our first and only attempt to do business with Rooter Man, and we will absolutely not be calling again. If this is how they treat potential customers, I can’t imagine the service gets any better from here. Very disappointing.

Rooter Man Plumbing did a great job clearing the drainage lines which probably haven't been done in over a year. I've experienced slow drainage and stoppage issues since moving into the house a year ago. Other companies dispatched by American Home Shield were unable to resolve the problem. However, after calling Rooter Man, a team was sent first thing in the AM. The technicians evaluated what needed to be done, and got to work, once approved. I was kept up-to-date on what was being done routinely until the job was completed. I was very satisfied with the expediency of completing the task and the display of professionalism shown. I will definitely use Rooterman Plumbing again for any other plumbing issues and will recommend their services to family & friends.

They overcharged me by pretending to do a task that had already been completed, taking advantage of my ignorance of the subject. Later, I found out that my former plumber had already finished the work they claimed to have done. I saw that, as a way to kill time, they were waiting in their car for some time before he billed me. They exploited the circumstances. It was a terrible experience; I felt defrauded. People had similar difficulties with them overcharging, I noted in other reviews. Avoid using these services to save money and yourself a hassle. Do not recommend!