Rocket Plumbing

Our kitchen sink was simply not draining at all due to some sort of blockage. It had 5-7” of standing black water. I contacted Rocket Plumbing through their online scheduling app late on a Saturday night. Fortunately we were able to wait until Monday morning to speak with someone to actually talk about the situation and get a time slot. We were lucky that it wasn’t a big emergency situation. They were finally able to fit us in on Tuesday afternoon. Geoff cleverly drained both greasy sink basins with a pump and hose directly to our outside catch basin and then used a rod to clear the pipes. He pointed out that one pipe on the far right was pretty rusted and also had prior signs of leaking. During the rodding process from another pipe—that rusted pipe broke so that meant that it definitely needed replacing. Since the other two pipes were the same age, so we decided to replace all three at the same time during this same house call charge.

We had a technician by the name of Frank come out to look at our A/C and humidifier. He told us how to take care of our issue. He was very knowledgeable, pleasant and friendly. He told us he loved his job and it shows.

I have an older house and have had to use Rocket Plumbing several times in 10 years. They are always professional, keep their appointments, communicate well and are always friendly. Luis S replaced a broken pipe and ptrap today and was fast, friendly and explained exactly what the problem and fix were. Id recommend them.

Plumber was fantastic. He solved our low water pressure issue in two bathrooms and kitchen. He gave a reasonable estimate for custom shower rebuild, and was very patient to explain it over the phone to my partner.

Luis was professional, showed up on time and walked me thru the work he planned to do before starting. He also kept me updated on the process along the way. I like it when companies use technology to make scheduling, communication and invoicing easier. Rocket does a good job of this. Plus free estimates!