Residential Plumbing & Heating

Multiple instances of saying they would be there and either coming several hours later than when they said they would or no-showing altogether, without letting me know. Multiple reschedules and time spent running for parts and tools that they knew beforehand they would need. At least twice that office staff had said someone had gone to the technician's house to find him sleeping when he was supposed to be working and more times that office staff said they didn't have any idea where he was. And after all that, I would have forgiven everything had they done a good job. Especially since towards the end, the boss was coming out to supervise. But no. After shutting the water off to one bathroom to make a repair, the faucet will get only a dribble of water even with the water turned back on. This same pipe feeds the outside hose bib which also now only gets a dribble of water. And worst of all, when they repaired the tub drain, they had to remove insulation to do so but hey never put any insulation back over the repairs!! Small wonder then that my tub drain froze, cracked, and is now dripping water on the electrical wiring in my crawl space! I will NEVER call these people again.

I called this company when there was a large electricity outage in my area. I have a gas fireplace that I couldn’t figure out out to turn on, but had it running last year. My call was answered immediately, and the company was extremely professional and knowledgeable. Instead of immediately wanting to charge a service fee to come out and diagnose, he helped go through several steps to diagnose over the phone. Once he led me though the steps, we were able to get it working! I asked if there was a way I could pay him for his time, and he declined. This company is kind, honest, and professional. Highly recommend!

We had a backup into our toilets and showers and had pipes leaking into our basement. We called at midnight, just trying to get somebody to come out and help us. Kelly answered went right to trying to diagnose the problem and giving advice, apologizing that he didn’t have anyone to send out to us that night because they all decided to take the holiday off. He spent probably an hour and a half on the phone with my husband, teaching my husband about our plumbing and how to diagnose various problems and, eventually our septic. He ended up saying he thought it was our septic, taught my husband over the phone how to check if it was the septic, and recommended we call a septic guy, when he could very easily have just sent somebody out the next day and charged us for that. He gave instructions on how to get ourselves through the emergency and the next 24 hours until somebody could get out here with a septic truck. Kelly’s advice was invaluable and we learned a lot more about plumbing and our septic than we thought we ever would! I’m praying we don’t have future plumbing emergencies but if we do, we’ll call Residential. Thanks, Kelly!

Kelly and Rick were both very helpful to me regarding a frozen pipe, and then a week later regarding a boiler issue. They returned phone calls, answered all of mine and my wife's questions. They made sure we understood what was going on. They did what they said they were going to do. They took care of the problems in a prompt fashion. These guys were a breath of fresh air in a time when not everyone takes care of business and people like them. I am grateful they run their business the way they do. They should be at the top of your list to call if you have a plumbing or boiler issue in the Valley.

Do not recommend. They never showed up for my scheduled appointment to fix a leaking toilet and never called to let me know they wouldn’t be able to make it. I understand falling behind schedule, I understand that appointments that they thought would be quick and easy might turn into nightmares that take way more time than anticipated. I also understand the roads were bad due to recent snowfall. I get that. As such, I would have been disappointed (albeit a little frustrated), but understanding if at any point that day they had just called me to tell me they would be unable to make it. But they didn’t. They never called, they just didn’t show up. All I got from the woman who answered the phone the next day was a disgusted sounding and unprofessional “those guy. Ugh. Those guys”, an insincere apology, followed by an empty promise to check their schedule for the following half day and give me a call back to let me know whether or not they could fit me in. Guess who never called?? Do NOT recommend unless you enjoy wasting your time and not being given the simple courtesy of a phone call.