Knik Heating, LLC

I had an excellent experience with this company! Brittany and Taylor from the office were incredibly sweet and helpful. They took the time to explain everything and answered all my questions thoroughly. Alex, the operations manager, even came to my house to go over the estimate for replacing my well pressure tank. He was not only super friendly but also very knowledgeable. Dustin and Jared were the technicians who handled the replacement. They were respectful and professional, and they did an outstanding job. Highly recommend!

The worst customer service ever! Went to schedule an appointment tonight the representative who answered the phone Brittany was so beyond unprofessional and even hung up when I asked to please have her manger contact me. We will be canceling our membership with this company. From the start the service has been horrible selling us packages, pushing expensive water softeners when we just wanted a quote. Gave false information that some products were out code and weren’t we called our house inspector Biff who has incredible reputation when I called back to speak to the manger ask about why we were given false codes he played phone tag for weeks was always in a meeting or out office. The service tech that arrived didn’t even bring the products needed to do the job! We were suppose to have our fireplace serviced and didn’t even bring the class cleaner told me he was out. It wasn’t until I asked to talk to the manger to get that he came back wasting an entire day waiting for him. They do not care about the customers they care only about making money. You are nothing but a number and service is horrible for what you pay for! And if you complain manger will only play phone tag with you! Couldn’t email me was to busy apparently as well. Update : Owner still has not contacted me about our service plan we paid for the year! , has not followed up with our complaint instead made a terrible comment back instead asking his customers side , maybe try speaking to your customer first and as well you clearly have the time to respond to my review instead of emailing, calling or heck even sending a text message about our account!

Aidan came out an addressed some serious safety concerns at my home, discovered the source of the issue (cracked heat exchanger on both the furnace and the garage unit heater) and took great care of myself and 3 kiddos! Additionally, Jared took great care of my grandpa and left him feeling assured that everything was taken care of. He really enjoys the technicians from Knik Heatings knowledge, politeness, and time.

The staff at Knik Heating are very professional and very friendly. I admire there dedication in letting me know they are on there way and provide an estimated arrival Tim! The work is top notch and completed in a timely manner.

Boiler died on thanksgiving morning, the on call repairman for a different company came and looked at the unit and red tagged my boiler. The following week, I wanted to get a quote for a repair or new unit. Knik sent out a very nice salesman. Was probably the most informative of the people who gave me a quote from the valley. Unfortunately, instead of either repairing the unit or replacing it, they said they couldn't touch the existing manifold and wanted to replace it (most of the piping) and the boiler. Knik promptly sent me the highest quote in the valley to get the heat back on at $25,000. Granted, it was for a very nice overbuilt double boiler set up, and I'd guess by talking to them, they probably do very good work as they were super knowledgeable. My point is they are the premium option. I ended up repairing/rebuilding my existing unit myself since quotes to get it running again ranged from $7-25k from the "boiler people" around the valley to get the heat back on. Cost about $500 in parts in the end and several hours of my time researching things on the internet since I had zero knowledge of floor heat or boilers. I'd give 5 stars if I money was no object... but if you are just want something fixed, then expect an upsell. I don't blame them. Every boiler company in the valley said my $6k unit was unrepairable. It was, it just needed a new steel plate that I had trijet make for 200$, a couple gaskets, a new igniter, and some wiring repair. If I a simple home owners can figure that out and do the work in a couple hours the people who specialize in boilers should have known that. I'm sure they did, but they couldn't pass the opportunity to try for an upsell, is my guess.