Preferred Home Services

I wanted to express my sincere gratitude for the truly outstanding customer experience I received last night and today during my interactions with Preferred Home Services regarding my air conditioner shutdown. From the very beginning, your company delivered on its brand promise of convenience, transparency, and genuine care: the easy online scheduling—where I simply answered a few questions and selected an appointment—made everything so seamless . The straightforward, upfront pricing and clear communication about what to expect when your technician would arrive perfectly reflected the 100% satisfaction guarantee and commitment to honest, trustworthy service . Throughout the process, the consistent updates via phone and email left me feeling truly informed and cared for every step of the way. And then came the “wow” factor: today, I had the privilege of meeting your technician, Adam Kelly. He embodied everything that makes Preferred Home Services exceptional. His customer-centric approach—from active listening to thoughtfully explaining his observations and offering practical options—was both professional and deeply reassuring. I felt valued, heard, and well-supported. Adam is truly a brand ambassador for your company. Having spent over 20 years in senior-level corporate roles focused on customer experience and cultivating customer-first cultures, I can confidently say that what Adam delivered is rare and remarkable. He made me a promoter—not just of the service I received today, but of your brand as a whole. I respectfully ask that you share this story with Adam and your teams to highlight the powerful impact one thoughtful interaction can have. Adam deserves recognition that goes above and beyond the typical kudos or Google review mentions—something that truly stands out. If you would like any further feedback or insights, please feel free to reach out—I’d be delighted to help. Thank you for setting such a high bar in service—and especially, thank you to Adam for bringing it to life. One world-class interaction at a time.

We were totally satisfied with Preferred Home Services. They arrived on schedule and every one of the crew were polite, professional and very competent in HVAC services. They respected our home and took steps to maintain a clean workspace. The work was done quickly, efficiently and they finished earlier than expected. They took time to review pictures of the completed work, review how to operate the new system and ensured all our questions were answered.

From my experience with these people, they're professional, nice, and amazing at what they do. After they cane through and fixed the plumbing a few hidden issues came up but they offered to fix them even though the issues were due to general wear and tear on parts. They answered all my questions with precision although the answered didn't quite give me all the information. But nonetheless these people are my go to for any and all plumbing repairs in the future! I hope these guys get plenty of business in the future and may they continue the great work! Definitely not a scam!!!

Repaired my AC. Offered me many options for preventative maintenance and gave me an honest assessment of the unit. Professional the entire time from initial phone inquiry to repair. I Will absolutely use them again. Very satisfied. Highly recommend!! Service tech was even super nice to my senior dog that came over to see what was going on

Thank you Steven and Adam first and foremost! I was a nervous wreck with all that transpired during the early stages of the process. Replacing a major portion of drainage pipe 8’ deep, and watching firsthand was the most stressful thing I’ve ever seen, especially it being my yard unearthed to do so. There was a lot of confusion, some miscommunication, a wknd of crying, and much uncertainty, but as I mentioned above, Steven and Adam took over the job for which I know GOD sent them here, and I still thank him for that! Amen. Although nerve rattling, and much worry for such a major project, I thank Preferred Home Services for having Steven and Adam on their team for they deserve the 5 stars for sure.